Associate Manager, Language Services French

Job Purpose
- Leading the Section towards optimum delivery of top-quality language services to the satisfaction of the clients, while ensuring (i) alignment with the overall Language Services Division’s strategy and plans as set by the Manager in consultation with the three Section Associate Managers; (ii) evolution and observance of best practices and standardization measures, (iii) ongoing development and maintenance of the Division and Section’s knowledge base, technology utilization, and roster of external language service providers; (iv) advancement of Section members talents, skills, and wellbeing; (v) continuous coordination with the other two Division’s Sections as appropriate; and (vi) efficient and effective reporting.
- Undertaking all managerial, administrative and leadership functions at the Section level under the supervision of the Division Manager

Key Accountabilities
**Management/Administration**
- Advising and coordinating with the Division Manager on workload distribution and flow within Section
- Contributing to all stages of in-house staff recruitment campaigns as appropriate
- Identifying the Section’s outsourcing needs
- Identifying, assessing, and recruiting external freelance/institutional language service providers
- Assisting and advising the Division Manager
- Substituting the Division Manager as required
- Planning, monitoring, and reporting and recommending to Division Manager on all the Section’s financial aspects, including budgeting and payment of external Language Services Providers’ fees
- Verifying payment requests for external Language Service Providers and submitting to the Division Manager
- Reviewing Section-specific personnel-related matters and submitting recommendations to the Division Manager accordingly.

**Planning**
- Annual plan for Section and its members
- Assisting and advising the Division Manager with/on the Division’s plan
- Individual performance plan

**Monitoring & Supervision**
- Monitoring Section and individual plans
- Reporting progress to the Division Manager

**Leadership**
- Instilling team spirit at Section level
- Mentoring and assisting Section members
- Developing a work setting that is conducive to unleashing full potential in an atmosphere free of any form of anxiety, apprehension, or negative drives
- Ensuring all measures are taken to recognize and equitably reward outstanding performance and to spur improvement in case of underperformance
- Undertaking and guiding reconciliation and dispute resolution efforts at Section level

**Standardization**
- Planning, monitoring, coordinating, and maintaining at Section level
- Coordinating with peer Section Associate Managers
- Advising/reporting to the Division Manager

**Editing**
- Classifying source documents into three levels based on rubric of complexity and linguistic quality and judgement as input to coordination, planning and assignment
- Enhancing source documents of high importance and/or seriously inferior quality before translation
- Communicating with source document originators (editing, translation, revision, and proofreading) for necessary clarifications/inquiries
- Main editor for major editing projects
- Assigning and supervising minor editing projects

**Translation**
- **High-level monitoring, supervision, and guidance.** Practically, this is undertaken through reviewing revisers' outputs on translators' work. Occasionally (20%), the Section Associate Manager will also engage directly with translators by sampling and commenting on their work, and by conducting specialized workshops, seminars, questionnaires, one-on-one meetings, etc. Additionally, the Section Associate Manager’s major role in translators' performance and development plans and assessment contributes to this function. This function shall also be applicable as appropriate to external language service providers.

**Revision**
- **Monitoring, supervision, and guidance. **Practically, this is undertaken through reviewing revisers’ outputs and by conducting specialized workshops, seminars, questionnaires, one-on-one meetings, etc. Additionally, the Section Associate Manager’s major role in revisers’ performance and development plans and assessment contributes to this function. This function shall also be applicable as appropriate to external language service providers.

**Proofreading**
- **Monitoring, supervision, and guidance**. Practically, this is undertaken through reviewing proofreaders’ outputs and by conducting specialized workshops, seminars, questionnaires, one-on-one meetings, etc. Additionally, the Section Associate Manager’s major role in proofreaders’ performance and development plans and assessment contributes to this function. This function shall also be applicable as appropriate to external language service providers.

**Interpretation**
- **Monitoring, supervision, and guidance.** The Section Associate Manager designs and administers a regular process whereby samples