Community Engagement Specialist

2 weeks ago

الرياض, Saudi Arabia webook.com Full time

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

**Job Summary**:
**Key Responsibilities**:

- Monitor community interactions and moderate discussions to ensure adherence to community guidelines, addressing inappropriate content or behavior promptly.
- Review and resolve flagged or reported content, including user profiles, messages, and posts.
- Develop and post engaging content that encourages discussion, community-building, and participation from users.
- Foster healthy, inclusive conversations within communities by responding to messages, initiating discussions, and promoting user contributions.
- Collaborate with the product team to provide feedback on community features and suggest improvements.
- Plan and execute community-driven events within the app, encouraging users to participate and connect.
- Track and analyze community metrics to gauge engagement and provide insights for optimizing community health.
- Assist users with inquiries related to community guidelines, usage, and overall engagement, providing support as needed.
- Work cross-functionally with marketing and product teams to align on broader user engagement strategies.

**Requirements**:

- Proven experience as a community Specialist, social media Specialist, or in a similar role.
- Strong understanding of community dynamics, content moderation, and user engagement tactics.
- Excellent written and verbal communication skills with the ability to foster relationships and engage diverse audiences.
- Ability to handle sensitive issues with discretion and sound judgment.
- Familiarity with mobile app-based communities and social networking features.
- Creative mindset with a passion for creating content that inspires community participation.
- Experience with content moderation tools and community management platforms.
- Ability to work independently and manage multiple tasks in a fast-paced environment.

**Preferred Qualifications**:

- 3+ years experience in community-building, social media management, or event planning.
- Knowledge of events and entertainment industry
- Experience with content creation tools and social media management platforms.

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