Traditional Trade

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
CHEP is currently recruiting in Saudi Arabia for a Traditional Trade & Asset Protection Manager. The role will be reporting to the Manager, Asset Management MENA, the purpose is to lead, organize and manage the Customer support representatives ensuring:

- we provide support to clients;
- integrity of the CHEP pooling system,
- client queries and control system issues are attended to quickly and effectively
- Enforce tight controls on Asset Controls.
- Identify and recover CHEP equipment in the possession of participating & non-participating distributors, emitters, retailer’s pallet dealers, and other unsigned companies or persons.

The Regional Team Lead, in collaboration with the customer relationship team will oversee & ensure the teams are working towards establishing new relationships with non-participating distributors.

Managing the following processes:

- Plan the activities, lead, motivate and train subordinate staff; to influence and obtain a high level of commitment by clients to operating the control system.
- Conducts and manages team to ensure quality back door visits and customer site visits
- Client training in equipment control procedures is shared by team members
- Customer equipment queries are resolved promptly
- Continuous visits and calls on non-participating distributors and pallet recycler locations to recover CHEP assets that have fallen out of the network is done.
- Team builds relationships with the non-participating distributors and local pallet recyclers.
- Debtor management
- Manage the collection of pallets
- Tracking and recovery of non-participating distributor transfers into the territory annually.

Audit process
- Conducting Risk and Control Audit at customer sites; include reconciling and resolving account queries
- Audits
- Assessing and monitoring customer site for effective controls
- Offer solutions to problems identified wrt equipment losses and damages.
- Provide assistance and training in implementing recommended changes.
- Prepare formal report on the findings and recommendations and submit to the customer and Business
- Report on Losses & surpluses and make recommendations into compensation to the manager, Asset Management MENA
- Ensuring all audits allocated is completed as per the deadlines

Reporting
- Overseeing the creation of a comprehensive set of reports to manage the effectiveness of the team
- Report on monthly KPI’s

**Requirements**:

- Essential: Matric or Grade 12 equivalent
- Preferable: Diploma or a relevant Supply Chain Degree
- General working experience: 5 years + in Managing staff and a customer service/ support environment.
- Industry-specific knowledge and/or experience in terms of logistics and supply chain management processes, preferably in the Retail Market Sector
- General Microsoft office and computer literacy
- Driver’s license essential for Pickup Trucks
- Good communication skills (English & Arabic)
- Systematic, accurate
- SAP / BW knowledge would be advantageous
- Self-starter who is highly motivated and able to work independently

Preferred Education

Bachelors - Business Administration/Management

Preferred Level of Work Experience

5 - 7 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.