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Front Office Supervisor
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**إعلان وظيفي - مشرف مكاتب أمامية (Front Office Supervisor)**
- **الموقع**: جدة - الرياض
تعلن شركة فندقية عن توفر شاغر وظيفي بمسمى**:مشرف مكاتب أمامية**
**المهام والمسؤوليات**:
- الإشراف على موظفي الاستقبال وضمان تقديم خدمة عملاء عالية المستوى.
- متابعة إجراءات تسجيل دخول وخروج النزلاء وفق المعايير الفندقية.
- حل شكاوى النزلاء والتعامل مع الملاحظات لضمان رضا العملاء.
- التنسيق مع الأقسام الأخرى لضمان سير العمل بسلاسة.
- تدريب الموظفين الجدد ومتابعة التزام الفريق بالسياسات والإجراءات.
**الشروط والمتطلبات**:
- خبرة عملية لا تقل عن **5 سنوات** في إدارة أو إشراف المكاتب الأمامية.
- خبرة مثبتة في فنادق **4 نجوم أو أعلى**.
- مهارات قيادية وتنظيمية عالية.
- إتقان اللغة الإنجليزية تحدثًا وكتابة (يفضل).
- مهارات تواصل قوية وخبرة في خدمة العملاء.
**Job Vacancy - Front Office Supervisor**
**Location**: Jeddah - Riyadh
A hotel company is announcing a job opening for the position of**:Front Office Supervisor**
**Key Responsibilities**:
- Supervise front desk staff and ensure a high level of customer service.
- Oversee guest check-in and check-out procedures in accordance with hotel standards.
- Handle guest complaints and feedback to ensure customer satisfaction.
- Coordinate with other departments to ensure smooth operations.
- Train new employees and monitor team compliance with policies and procedures.
**Requirements**:
- Minimum of 5 years of experience in front office management or supervision.
- Proven experience in **4-star hotels or above**.
- Strong leadership and organizational skills.
- Proficiency in English (spoken and written) is preferred.
- Excellent communication skills and customer service experience.
نوع الوظيفة: دوام كامل
الراتب المدفوع: ﷼٣٬٠٠٠٫٠٠ لكل شهر