IT Operation Monitoring Lead
2 weeks ago
Urgent Requirement for an experienced **IT Operation Monitoring Lead** for our reputed Retail Fashion client based in KSA.
- **
Salary **- As Per Market Standards
- ** Language Proficiency** - Arabic and English
- ** Location **- Kingdom of Saudi Arabia
- ** Nationality **- Saudi Nationals (because of visa quota availability)
**Responsibilities**:
- Manage and support a team of Operation Monitoring IT Analyst
- Responsible for establishing best practices through the entire Monitoring support process.
- Develop daily, weekly and monthly reports on team’s productivity
- Monitoring team performance and developing feedback reports for management.
- Troubleshoot and resolve technical issues.
- Manage escalations and ensure any issues are resolved in a timely manner.
- Make recommendations to improve operational efficiency.
**Requirements**:
- Having a Bachelor's degree in computer science, information technology, or a related field is a must.
- At least 5 years of experience as a Oracle POS and Store Inventory Management system
- Prior experience in fashion Retail Industry
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Strong customer service skills.
- Hands-on experience for Oracle retail Store Inventory Management system, POS system
- Hands on Experience on IBT, Exchange, Refund process
- Hand on experience on Oracle Database, Skybot Scheduler,
- Good analytical, debugging, communication skills and ability to quickly learn new technologies
- Support Experience on Fortinet VPN Client, VPN Client, Active Directory
- Must be ITIL Certified
**Job Information**:
Industry
- IT Services
Work Experience
- 5+ years
City
- Riyadh
State/Province
- 'Asir
Country
- Saudi Arabia
Zip/Postal Code
- 11564
-
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