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Servicenow - Knowledge Management

2 weeks ago

Riyadh, Saudi Arabia DXC Technology Full time

ServiceNow Knowledge Management Specialist responsible for the creation, governance, and continuous improvement of knowledge content within the ServiceNow platform.

**Key Responsibilities**:

- Create, manage, and curate knowledge articles.
- Define and enforce knowledge governance standards.
- Analyze usage trends and optimize content for accessibility and accuracy.
- Work with various teams to ensure documentation quality.
- Promote self-service capabilities via the knowledge base.

**Required Skills**:

- Experience in ServiceNow Knowledge Management or similar roles.
- Strong written communication and content management skills.
- Detail-oriented with experience in IT support environments.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.