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Rehabilitation Manager
2 weeks ago
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.
Rehabilitation Manager - Middle East & Africa (MEA)
Location: Riyadh KSA | Full-time | Hybrid
About Cochlear: At Cochlear, we believe in a world where everyone can hear and be heard. As the global leader in implantable hearing solutions, we’ve given over 600,000 people across more than 180 countries the priceless gift of sound.
We don’t just develop technology — we create life-changing connections. Our team of innovators, scientists, clinicians, engineers, and specialists work at the intersection of healthcare and human connection. Every voice matters — including yours.
Now, we’re looking for an experienced and visionary Rehabilitation Manager to join our MEA team — someone who is passionate about advancing hearing care through strategy, leadership, education, and research.
Your Role: A Unique Blend of Strategy, Science & Service
As the Rehabilitation Manager - MEA, you will play a critical role in shaping the future of hearing rehabilitation across the region. You will drive excellence in clinical and customer experiences by developing forward-thinking rehabilitation strategies, guiding research, and empowering clinicians and partners with world-class training.
You will be both a strategic architect and a hands-on enabler, collaborating with internal teams, clinics, distributors, and global stakeholders to elevate patient outcomes and long-term loyalty.
Your Key Responsibilities: Here’s what you’ll do:
Strategic Leadership & Business Planning
- Contribute to the development of MEA’s annual and 3-year business plans, ensuring alignment with global rehabilitation, clinical, and customer service strategies.
- Lead the development and execution of the regional rehabilitation functional plan, with short
- and long-term goals tailored to local market dynamics.
- Translate global strategies into regional actions that drive sustainable growth, enhance outcomes, and improve patient experience.
Rehabilitation Excellence & Customer Experience
- Act as the primary escalation point for rehabilitation-related challenges, driving issue resolution with professionalism and impact.
- Define, improve, and implement rehabilitation policies, processes, and best practices.
- Collaborate on customer experience strategies to support a seamless, patient-centered care journey.
Education & Training Development:
- Identify, assess, and address training needs across internal teams and external partners (clinics, distributors, HCPs).
- Design and deliver impactful training programs and materials that build clinical competency and confidence.
- Collaborate with the Training Manager MEA to align development plans with future business needs.
Research & Clinical Partnership:
- Evaluate and prioritize clinical research opportunities to support outcomes-focused initiatives.
- Develop and manage a portfolio of research projects in partnership with local clinics and the EMEA Clinical Studies team.
- Drive the integration of research findings into clinical practice to improve care and build long-term loyalty.
Facility & Team Leadership:
- Oversee clinical support facility operations, ensuring compliance, performance quality, and customer satisfaction.
- Review service delivery, gather feedback from referring clinics, and drive continuous improvement.
- Inspire and lead a skilled team by setting clear expectations, providing regular feedback, and fostering a culture of growth, accountability, and innovation.
Your Profile: Who We’re Looking For:
You are a skilled communicator, strategic thinker, and clinical expert who thrives in complex, multicultural environments. You bring:
- A background in Audiology, Rehabilitation, Speech Therapy, or Clinical Sciences (Master’s or PhD preferred).
- Proven experience leading rehabilitation, training, or clinical service functions in a medical/healthcare setting.
- Demonstrated experience in managing cross-functional teams and projects.
- Strong knowledge of clinical outcomes, patient pathways, and customer experience principles.
- Ability to lead through influence, navigate ambiguity, and drive change.
- Fluency in Arabic and English (additional regional languages a plus).
- Willingness to travel within the MEA region as required.
What We Offer You:
