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Maintenance Projects Manager

2 weeks ago

جدة, Saudi Arabia International Business Resources IBR Full time

**Maintenance Projects Manager**

About IBR:
IBR is a specialized Power solutions and Power systems Auditing company, located in Saudi Arabia with HQ in Jeddah, IBR is focusing on providing DC, UPS and battery systems products, beside the services of Power systems Auditing, Repair and Maintenance, where the Power substations and power plant facilities are the major IBR customers.

**General job description**:
To lead the Maintenance and Projects team that ensures that IBR always delivers on its commitments to the customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Projects Manager establishes and maintains good relationships with the customers through regular interaction with them. He also coaches, leads and motivates the Maintenance and Projects team to continuously improve field performance thought LEAN actions and ways of working. He manages the maintenance operations and variable costs according to the targets.
In summary, the Maintenance Projects Manager is accountable for all the customer, safety, operational and financial KPI’s linked to the role and to ensure that the monthly, quarterly and yearly targets are achieved or exceeded.

**IBR Scope of works is related to providing Auditing and Maintenance services for different power system with EHV, HV, MV, LV and DC voltage systems related for Power transmission, power generation, and distribution stations. Like 380KV, 132KV, 33KV SS.**

**Responsibilities**:
**1- Customer Service**:

- Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively.
- Accountable that customer experience touchpoints are followed during the whole maintenance contract lifecycle.
- Communicates to customers that promises have been delivered.
- Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of IBR team).

**2-Safety and Quality**:

- Ensures safety of all employees and end-users
- Accountable for the delivery of service according to the service contract commitments, the time limits, the IBR quality standards and the local regulations
- Ensures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture.
- Analyses and takes the necessary actions when new equipment enters the service base.
- Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting.

**3-People management / Leadership**:

- Provide Technical consultancies for his team.
- Develops the competences, motivation and overall performance of the technicians by regular coaching.
- Ensures the correct level of resourcing. And provide training to the team.
- Responsible for determining and approving technicians’ performance objectives
- Responsible for individual target setting and action planning annually, followed-up in regular reviews.
- Accountable for following up the progress regularly.
- Accountable for service mindset and responsible for regularly visiting the customers together with Maintenance Team.
- Accountable for communicating safety messages as well as technical and code requirements to his/her technicians.
- Accountable for technician timesheet validation prior to payroll.
- Accountable for defining, authorizing replacement and managing technicians' tools, uniforms, PPE, vans, phone/PDA and instrument.

**4-Repair Sales**:

- Accountable for the repair sales leads volume and quality
- Accountable for monitoring that sales leads are converted to opportunities, tenders and orders by the back-office in time, and responsible for supporting in difficult cases when needed.
- Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders.

**5- Maintenance operations**:

- Ensures that the field processes and maintenance methods are followed and the support functions are used correctly.
- Accountable for the respect of contractual service schedule and response time, by monitoring every day the volume and type of open jobs (maintenance, call outs, repairs, etc), customer related queries and tasks and take needed actions.
- Accountable for proximity stock content
- Accountable for supporting the team in solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues.
- Accountable for the timely completion of the planned maintenance visits
- Responsible for promoting and facilitating a proper workload balancing across his team and the related route optimization with the support of him Maintenance Operation Manage

**Requirements**:

- Hold Bachelor's degree in Electrical Engineering.
- Minimum 10 years of working experience in the field of Electrical power substations equipment maintenance.
- Very strong technical knowled