Guest Service Associate

6 days ago

Jeddah, Saudi Arabia Rosewood Hotel Group Full time

**General Information**:

- Country/Region
- Saudi Arabia
- Province/City
- Jeddah
- Hiring Entity
- Rosewood Jeddah
- Department
- Rooms - Heart of House
- Job Type
- Full-time Permanent

**JOB DESCRIPTION**
- Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
- Takes note of information, updates, and instruction by the Butler Supervisor.
- Aware of Butler schedule, assigned floor and Mobile numbers.
- Take note of information on memo board and training board
- Goes through the B. C. C. logbook and take note of information concerning guests
- Record the weather forecast
- Check guest arrival details and coordinate with Butlers and share Sag report
- Takes in depth hand over from the B. C. C. Coordinator
- Maintain his/her working area clean and tidy and supplies well stocked
- Coordinate with the maintenance to fix faulty equipment
- Answering all incoming calls as per set standard
- Attending all the guest calls and coordinate with Butlers as well as concerning departments
- Follow up on all guest request and ensure it’s done
- Coordinate all the guest requests through the Butler and follow up and make sure is done
- Maintain all telephone extension and direct telephone for each room
- Aware of all prayer times daily
- Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
- Maintain all the guests wake up calls and inform the guest the weather forecast.
- Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
- Informs the housekeeping of all rooms that require service.

**About Us**:

- Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel’s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah. The city’s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers’ voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel’s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.

  • Residence Guest Service Associate

    3 days ago

    Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time

    Find Your Shangri-La in Shangri-LaShangri-La JeddahAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated...

  • Guest Experience Expert

    2 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23203426 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Services Associate I

    4 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24021129 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • RWJED-Guest Service Associate

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Rosewood Hotel Group Full time 20,000 - 40,000 per year

    General InformationCountry/RegionSaudi ArabiaProvince/CityJeddahHiring EntityRosewood JeddahDepartmentRooms - Heart of HouseJob TypeFull-time PermanentJob DescriptionJOB DESCRIPTIONEnsures that a list of direct telephone numbers for all rooms and function rooms is always availableTakes note of information, updates, and instruction by the Butler...

  • Service Associate

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time 20,000 - 40,000 per year

    Shangri-La JeddahAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...

  • Guest Services Associate I

    4 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 24021129 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**

  • Guest Experience Expert

    1 week ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22210046 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Makkah Jabal Al Kaaba Hotel, Jabal Al Kaaba, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Marriott International Full time 20,000 - 40,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia, 23531ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead,...

  • Service Associate

    4 days ago

    Jeddah, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La Jeddah ABOUT THE BRAND Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there. Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the...

  • Guest Arrival Expert

    2 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24038644 **Job Category** Rooms & Guest Services Operations **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests arrive at our hotels,...