Lead Applications Specialist

Job Description SummaryAs Lead Applications Specialist you will provide expertise in sustained customer success and growth in the postsales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. You will impact departmental operations and responsible for planning/. You will focus on of activities within an operating discipline covered by standard functional practices and procedures.

About GE HealthCare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50000 employees globally. We enable clinicians to make faster more informed decisions through intelligent devices data analytics applications and services supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health digitizing healthcare helping drive productivity and improving outcomes for patients providers health systems and researchers around the world.Job DescriptionEssential Responsibilities:

• Contribute to the solution implementation with knowledge and experience of the specific industry domain (e.g. Radiology Cardiology VNA Analytics).
• Provide expert support during the presales process Implementation phase analyze workflows configure software applications plan and deliver customer training provide support during golive and throughout the lifecycle of the solution. Deliver service offerings such as process architecture and optimization and maintain proper documentation (e.g. scope design and workflows).
• Developing indepth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• Indepth understanding of key business drivers; uses this understanding to accomplish own work. Indepth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and onthejob training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others.

Required Qualifications:

• Education of bachelors degree level or equivalent level of education.
• Minimum 5 years of proven experience in healthcare technology workflows customer support & delivery within healthcare IT organization and relevant systems.
• Must be professional in MS office (specifically Excel & word) Basic DB understanding writing SQL queries DICOM and HL7.
• Strong oral and written communication skills.
• Knowledge of the strategic and operational drivers of the business.
• Strong knowledge of GE HealthCare SEI product.
• Strong knowledge and experience in Hospital IT and workflows.
• Strong analytical and strategic thinking skills.
• Strong leadership organizational and interpersonal skills
• Ability to perform in a highpressure environment (multitasking handling multiple projects & customer support simultaneously Flexible and being available whenever is needed)
• Demonstrated problem solving and creative skills.
• Must be Flexible and able to travel frequently 60 of the time) and based on the project needs.
• Must be Fluent in Arabic and English (reading writing & dialogue).

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE HealthCare Creating a world where healthcare has no limits

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Additional Information

Relocation Assistance Provided: No

Required Experience:

Unclear Seniority

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