Sales Excellence Specialist

Alnafitha IT is a leading independent provider of ITservices and solutions in Saudi Arabia founded in 1993.

As a fully Saudiowned company we have establishedourselvesfrom a startup business toa market leader offering acomprehensive range of IT solutions tailored to meet the unique requirements ofour clients.

Our expertise spans across various domains includingMicrosoft AWS ManageEngine and Zoho Solutions ensuring that we deliverstrategic IT solutions that drive digital transformation and operationalexcellenceto our clients.

With over 30 years of experience Alnafitha IT hassuccessfully completed more than 4000 projects serving over 3000 satisfiedcustomers and collaborating with 65 partners.

Our commitment to excellence is evident in ourcustomercentric approach which emphasizes engagement collaboration and arelentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customercentricprovider for digital transformation and consultation fostering innovation andexcellence in all our solutions. We are dedicated to optimizing operationalefficiency and ensuring effective resource utilization to enhance customersatisfaction and profitability

At Alnafitha IT we believe in empowering ouremployees and nurturing their growth which is essential for driving leadershipin technology and customer satisfaction. As we continue to expand our presencein the IT landscape we remain committed to delivering cuttingedge solutionsthat not only meet but exceed our clients expectations.

We support the Kingdoms largest and most complex organizations across allindustries in delivering enterprise transformation with a clear mission tosupport our customers to grow better not just bigger focusing on efficiencyand not just effectiveness.
We are currently searching for dedicated ambitious and selfdriven Sales Excellence Specialistto join our Sales Department playing a critical role in building relationships with our significant clients.

The candidate must have an experience in selling and presenting IT solutions at least one of the following domains (Microsoft Infrastructure Services Unified Communications IT Service Management Solutions and Consultation Customer Experience Data and Analytics).

Job description:

• Provide daytoday support to sales team members including responding to inquiries resolving issues and assisting with salesrelated tasks.
  
• Serve as a point of contact for sales representatives offering guidance resources and assistance as needed.
  
• Coordinate with other departments (e.g. marketing customer support product development) to ensure seamless support for sales initiatives.
  
• Assist in the development and delivery of training programs for new and existing sales team members.
  
• Facilitate onboarding processes to help new hires become productive members of the sales team quickly.
  
• Offer ongoing coaching and support to sales representatives to help them improve their skills and achieve their goals.
  
• Collaborate with sales leadership and team members to identify opportunities for process improvement.
  
• Propose and implement solutions to streamline sales processes reduce administrative burdens and improve efficiency.
  
• Continuously monitor and evaluate the effectiveness of sales processes and make recommendations for optimization as needed.
  
• Develop and maintain sales collateral tools and resources to support the sales team in their interactions with customers and prospects.
  
• Assist in the creation of sales presentations proposals and other materials to effectively communicate value propositions and drive sales.
  
• Ensure that sales team members have access to the necessary information and tools to perform their roles effectively.
  
• Assist in the collection and analysis of sales data to identify trends patterns and opportunities.
  
• Generate reports and dashboards to provide insights into sales performance and help inform strategic decisionmaking.
  
• Support sales leadership in forecasting budgeting and planning activities through data analysis and reporting
  
• Support the sales team and contribute to their success and provide administrative support to the sales team.
  
• Support the sales team in preparing sales reports analyzing data and identifying opportunities for improvement.
  
• Maintain accurate and uptodate records of customer interactions sales activities and transactions.
  
  

Responsibility:

• Customer Relationship Management: Maintaining accurate and uptodate records of customer interactions sales activities and transactions. Following up with customers to ensure satisfaction address any issues and build longterm relationships.
  
• Collaborate with crossfunctional teams including marketing finance and operations to ensure seamless coordination of sales activities.
  
• Order Processing and Documentation: Supporting the sales team in preparing sales proposals contracts and invoices. Ensuring accurate processing and documentation of sales transactions with Operation team.
  
• Sales Support Materials: Collaborating with the marketing team to create and update sales support materials like brochures presentations and product catalogs. Ensuring these materials are up to date and readily available for the sales team.
  
  

Requirements Qualifications:

• Bachelors degree or equivalent in a IT field.
  
• Proven experience in a similar sales support or administrative role preferably within the industry.
  
• Excellent communication and interpersonal skills with the ability to build rapport with customers and work effectively within a team.
  
• Strong organizational skills with attention to detail and the ability to multitask and prioritize tasks effectively.
  
• Proficiency in using CRM software or other salesrelated tools and technologies.
  
• Basic understanding of sales principles and techniques.
  
• Proficient in computer skills including MS Office Suite (Word Excel PowerPoint) email and internet research.
  
• Strong problemsolving skills and the ability to work under pressure in a fastpaced environment.
  
• Flexibility to adapt to changing priorities and willingness to take on additional responsibilities when necessary.
  
  

Personal Skills (MUST):

• High sense of responsibility and ownership acting like owner in what you do.
  
• Exceptional communication and presentation skills.
  
• Being able to work on your own or in a team.
  
• Being able to work to tight deadlines.
  
• Ability to maintain composure during stressful situation.
  
• Handling many tasks & responsibilities.
  
• Fluent in Arabic and English.
  
  

Required Experience:

Unclear Seniority

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