Operations Excellence Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Niceone Full time

Key Responsibilities

  • Process Optimization: Lead the identification, analysis, and redesign of operational processes to improve efficiency, effectiveness, and quality across all functional areas.
  • Continuous Improvement Initiatives: Design and deploy Lean, Six Sigma, and other process improvement methodologies to enhance productivity and reduce operational waste.
  • Project Leadership: Manage cross-functional projects from inception through execution, ensuring timely delivery and alignment with organizational goals.
  • Performance Measurement: Define and track key process metrics (KPIs) to assess impact, uncover improvement opportunities, and report progress to leadership.
  • Change Management: Foster a culture of operational excellence by championing best practices, engaging team members, and supporting seamless change adoption.
  • Collaboration & Training: Work closely with department heads and teams to deliver training, share process improvements, and align operational objectives companywide.
  • Customer Experience Enhancement: Partner with customer-facing teams to streamline service delivery and elevate overall customer satisfaction.

Required Skills and Qualifications

  • Bachelor s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master s is an advantage).
  • Minimum of 5 years experience in operations excellence, process improvement, or operations management, preferably within e-commerce, retail, or FMCG sectors.
  • Strong understanding of Lean, Six Sigma, and other process improvement frameworks (certification is a plus).
  • Demonstrated expertise in leading cross-functional teams and delivering successful improvement projects.
  • Exceptional analytical, problem-solving, and organizational skills.
  • Proficiency with process mapping tools, data analysis, and project management software.
  • Excellent communication, presentation, and stakeholder engagement abilities.
  • A collaborative, adaptable approach with a commitment to diversity, equity, and continuous learning.
  • Fluency in Arabic is required; English proficiency is an asset.

Core Competencies

  • Strategic thinking with an ability to translate vision into actionable initiatives.
  • Team empowerment, inclusive leadership, and strong interpersonal skills.
  • Resilient, results-oriented mindset and ability to drive change in a fast-paced environment.
  • High ethical standards and respect for confidentiality and company values.
  • Open-mindedness and cultural sensitivity within a diverse, collaborative team.
Desired Candidate Profile

Bachelor s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master s is an advantage).

Minimum of 5 years experience in operations excellence, process improvement, or operations management, preferably within e-commerce, retail, or FMCG sectors.

Strong understanding of Lean, Six Sigma, and other process improvement frameworks (certification is a plus).

Demonstrated expertise in leading cross-functional teams and delivering successful improvement projects.

Exceptional analytical, problem-solving, and organizational skills.

Proficiency with process mapping tools, data analysis, and project management software.

Excellent communication, presentation, and stakeholder engagement abilities.

A collaborative, adaptable approach with a commitment to diversity, equity, and continuous learning.

Fluency in Arabic is required; English proficiency is an asset.

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