Operating Model and Process Transformation Lead

Position Objectives

• Lead the
  revamp of the operating model
  for Operations and Business Functions to align with organisational strategy and improve operational effectiveness
• Conduct organisational assessments and
  gap analyses
  to identify improvement areas in structure, governance, and performance
• Redefine
  functional statements, role charters, and governance frameworks
  to ensure clarity and accountability
• Optimise
  processes, systems, and tools
  to enhance efficiency, performance, and decision-making
• Drive
  change management initiatives
  to ensure smooth adoption of new models and stakeholder alignment

Job Description and Responsibilities

• Organisational Structure & Governance
• Review and update the organisational structure of Operations and Business Functions based on assessments and gap analysis
• Develop and document functional statements, employee job descriptions, and role charters
• Review and enhance governance frameworks to clarify reporting lines, roles, and accountability
• Conduct impact analyses and propose mitigation measures to support organisational changes
• Project & Initiative Management
• Manage and monitor projects and initiatives across Operations and Business Functions
• Develop budgets, project plans, and procurement strategies for systems, vendors, and initiatives
• Assess existing tools and systems and provide actionable recommendations
• Prepare operational, deployment, and implementation plans for solutions and systems
• Construct standardised project management templates, layouts, and registers
• Conduct observational studies and profitability analyses to support management decisions
• Performance Management & Review
• Support the development of KPIs and performance metrics for Operations and Business Functions
• Analyse departmental KPIs, identify performance gaps, and recommend action plans
• Develop and maintain dashboards, reports, and executive performance summaries
• Establish performance management frameworks for continuous monitoring and improvement
• Business Process Management & Optimisation
• Conduct end-to-end process discovery workshops and map current (As-Is) workflows using BPMN
• Identify inefficiencies, pain points, and improvement opportunities
• Design optimised (To-Be) processes aligned with strategic goals
• Define process ownership, governance, and control frameworks to ensure compliance
• Develop process-level KPIs and dashboards to monitor process performance
• Automation & Digital Enablement
• Recommend opportunities for workflow automation, RPA, and system enhancements
• Propose digital solutions to streamline operations and improve data accuracy
• Change Management & Training
• Lead stakeholder alignment, communication planning, and adoption strategies
• Support training and knowledge transfer programs to ensure sustainable implementation

Qualifications and Skills

• Bachelor's or Master's degree in Business Administration, Management, Engineering, or a related discipline
• 10+ years of experience in
  program/project management
  , preferably in transformation or operating model projects
• Strong expertise in
  organisational design, governance frameworks, and performance management systems
• Demonstrated capability in
  stakeholder management
  and cross-functional coordination
• Solid experience in
  budgeting, forecasting, and financial analysis
• Experience in
  corporate performance management
  , KPI development, and dashboards
• Hands-on knowledge of
  business process management
  , process mapping, gap analysis, and process optimisation
• Proficiency in
  BPMN
  and process modelling tools such as
  ARIS, Bizagi, or Visio
• Understanding of
  business analysis methodologies
  and documentation best practices
• Strong analytical, communication, and presentation skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Arabic writing and speaking