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Operations Support
2 weeks ago
Responsibilities:
• Conduct daily quality control checks on failed deliveries, identify root causes, categorize issues, and record anomalies.
• Provide timely feedback to the operations team to drive issue closure and continuous improvement.
• Assist the supervisor in monitoring key KPIs such as delivery success rate, anomaly rate, and rider performance.
• Provide timely alerts for abnormal data and offer improvement suggestions.
• Receive, log, and process customer complaints while coordinating with relevant teams to resolve issues.
• Prepare complaint analysis reports to enhance customer experience.
• Support lost-shipment investigations by collecting evidence and clarifying responsibility.
• Implement penalty procedures in accordance with company policies, ensuring compliance and transparency.
Qualifications:
• Arabic proficiency for communication with customers, stations, and drivers.
• English proficiency for daily communication and written reporting.
• Preferred experience in logistics, last-mile delivery, customer service, or operations.
• Familiar with basic data analysis tools such as Excel and backend systems.
• Strong communication skills, responsibility, and problem-solving abilities.
• Ability to adapt to a fast-paced logistics environment.
• Detail-oriented mindset and strong teamwork spirit.
