Customer Service Specialist

2 days ago

Jeddah, Makkah Province, Saudi Arabia SAN International Group | مجموعة سان العالمية Full time

At
San International
, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand's identity and values.

To strengthen this experience, we are looking for a
Customer Service Specialist
to serve as the key link between our brands and their customers, delivering professional support that builds trust and loyalty.

Your Role & Impact

As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of
San International's
brands.

Key Responsibilities

  • Respond to customer inquiries via
    WhatsApp Business
    and approved communication channels with speed and professionalism.
  • Manage
    WhatsApp Bot
    interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
  • Support customers throughout their journey, from initial contact to post-delivery assistance.
  • Handle customer feedback and complaints professionally, providing effective and timely solutions.
  • Track
    shipments and deliveries
    and coordinate with relevant teams to resolve delays or issues.
  • Maintain accurate updates of customer and order data within internal systems.
  • Adhere to brand guidelines in tone of voice and communication style.
  • Escalate customer insights and recurring issues to management to help improve service quality.
  • Maintain full knowledge of
    after-sales service processes
    , including warranty, returns, and exchanges.

Qualifications & Requirements

  • Previous experience in
    customer service
    within branded environments or the retail sector.
  • Hands-on experience with
    WhatsApp Business
    and automated/chatbot systems.
  • Fast and accurate typing skills with clear and professional communication.
  • Solid understanding of
    shipping, delivery, and return procedures
    .
  • Strong communication skills with a customer-focused mindset.
  • Ability to work under pressure and manage priorities effectively.
  • Proficiency in computer usage and administrative systems.
  • Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have

  • Experience handling
    multiple brands
    simultaneously.
  • Background in
    fashion, accessories, or lifestyle products
    .

At
San International
, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.

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