Chief Operating Officer

Chief Operating Officer (COO) – Medical Centers | Saudi Arabia

We are a fast-growing healthcare group operating premium multi-specialty medical centers in RIYADH , with a strong focus on dental, cosmetic and plastic services .We are seeking a high-impact Chief Operating Officer (COO) to lead network operations, scale our services, and deliver world-class patient outcomes and experience.

Key Responsibilities:

Network Operations & Performance

• Lead daily operations across all branches, ensuring consistency of clinical pathways, service standards, and patient flow.
• Own overall center performance: revenue, cost, efficiency, capacity utilization, and productivity.
• Establish and monitor operational KPIs (clinical, financial, service, HR), and run weekly/monthly performance reviews.
• Implement Lean/continuous improvement to reduce waiting time, cancellations, rework, and operational waste.
• Doctor's Acquisition and performance .

Clinical Operations Support & Quality

• Partner with Medical Director(s) to drive high-quality care, standardized protocols, and multidisciplinary coordination (especially bariatric/endoscopy pathways).
• Ensure compliance with Saudi health regulations and accreditation standards (CBAHI, MOC, SFDA where applicable).
• Oversee infection control readiness, risk management, incident reporting, and corrective action systems.
• Maintain audit preparedness and lead external inspection readiness across branches.

Patient Experience & Service Excellence

• Own the full patient journey from lead to post-procedure follow-up, ensuring premium service.
• Develop experience standards, call center/CRM workflows, complaint resolution processes, NPS targets, and loyalty programs.
• Train frontline teams on service culture and communication.

Growth, Expansion & New Services

• Translate strategy into executable operational plans for expansion, new branches, and new clinical services.
• Lead project execution for openings, relocations, renovations, and integration of acquired centers.
• Evaluate demand, capacity, and specialty mix; deliver business cases and rollout plans.

Revenue Cycle, Cash, and Cost Control

• Own revenue cycle performance: pricing discipline, insurance contracting, approvals, claims, denials management, collections, and cash acceleration.
• Improve throughput and profitability per clinic/service line.
• Build cost optimization programs without compromising quality.

People Leadership & Culture

• Lead recruitment planning with HR, ensuring right staffing models per specialty and branch.
• Set structure, roles, accountability, incentive schemes, and performance management for all operational teams.
• Build a culture of ownership, urgency, collaboration, and patient-first mindset.

Supply Chain, Facilities & IT/EMR

• Oversee procurement, inventory, vendor management, biomedical maintenance, and consumables availability.
• Ensure facilities safety, equipment uptime, and clinical room readiness.
• Lead operational digitization, EMR optimization, CRM adoption, dashboards, and automation.

Governance & Reporting

• Prepare monthly board-level operational reports and executive dashboards.
• Manage operational risks; propose mitigation and policy updates.
• Drive cross-functional alignment with Medical, Finance, Marketing, Legal, and Strategy.

Qualifications & Experience

• Bachelor's degree required; Master's preferred (MBA, MHA, MPH, or equivalent).
• 10+ years healthcare operations experience, with 5+ years in a senior multi-site leadership role.
• Proven track record in running profitable medical centers/hospital networks.
• Deep knowledge of Saudi healthcare environment, insurance/payor systems, and regulatory frameworks (CBAHI, NPHIES, MOC licensing).
• Strong financial/operational acumen; comfortable owning P&L and cost efficiency.
• Fluent Arabic and English preferred.