Senior Host Performance Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Gathern Full time 40,000 - 80,000 per year

JOB PURPOSE:To support Gathern's host acquisition and success strategy by executing the onboarding, support, and performance management processes for unit hosts. The role ensures hosts are well-informed, compliant, and continuously improving their service quality and availability, contributing directly to the growth and reliability of Gathern's supply portfolio. Functional Accountabilities:

Key Responsibilities:

  • Implement a scalable host acquisition and retention strategy aligned with the company's growth targets.
  • Monitor host performance metrics (e.g., occupancy, response rate, guest ratings) and flag risks or opportunities.

  • Coordinate with internal teams to resolve host-related escalations or system issues.

  • Assist in supply campaigns or outreach efforts in targeted regions.

Striving for Excellence

Key Responsibilities:

  • Help identify inactive or underperforming units and re-engage hosts with relevant solutions.
  • Gather host feedback and contribute insights to enhance the host journey and support tools.
  • Support implementation of incentives or recognition programs to retain high-performing hosts.
  • Ensure all host interactions are aligned with Gathern's service values and communication tone.
  • Contribute to quarterly reporting on host satisfaction and operational KPIs.
Requirements
  • Bachelor's degree in Business Administration, Tourism, Communication, or a related field.
  • 3–5 years of experience in customer success, hospitality operations, or account management.
  • Strong interpersonal and organizational skills.
  • Proficient in CRM systems, Excel, and digital communication tools.
  • Experience in the Saudi market and understanding of local hospitality expectations.
  • Bilingual in Arabic and English (spoken and written).

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