Customer Support Representative

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Wadaie | ودائع Full time

Company Description

Wadaie is transforming the experience of savings and time deposits, ensuring clients consistently benefit from the best possible rates through its robust bank integrations. With a customer-centric approach, Wadaie also helps banks meet their liquidity needs efficiently. As a key innovator in the financial industry, Wadaie prioritizes delivering value and building trust through seamless solutions. The company is committed to providing exceptional services that redefine financial interactions.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Riyadh. The representative will handle customer inquiries, provide efficient customer service, and ensure satisfaction by resolving issues effectively. Responsibilities include assisting clients, addressing concerns, troubleshooting problems, and delivering a seamless customer support experience. The role requires working collaboratively with various teams to provide a high standard of service and uphold customer trust.

Qualifications

  • Strong skills in Customer Support and Customer Service
  • Ability to ensure Customer Satisfaction and effectively address client needs
  • Excellent Communication skills for both verbal and written interactions
  • Proficiency in Troubleshooting and problem-solving to resolve customer issues
  • Ability to work in a team-oriented, fast-paced environment
  • Detail-oriented with strong organizational skills
  • Prior experience in customer service or a related field is an advantage
  • Proficiency in both Arabic and English is preferred


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