Sales & Customer Support Specialist

Reports To: Head of Business Development Location: Remote (Saudi Arabia-based) Work Arrangement: Full-time, fully remote
Job Summary

We are looking for a Saudi Sales & Customer Support Specialist to support our revenue growth and client experience end-to-end. In this role, you will work closely with the Business Development team to progress leads through the pipeline, run client-facing meetings (discovery calls, demos, and presentations), and help close deals. You will also take ownership of customer support tasks that protect retention, ensure smooth onboarding, and maintain a high-quality client experience.

This is a client-facing role for someone who is confident on camera, highly organised, and experienced using CRM and business development tools daily. You should be fluent in English at C1 level or above, proactive in follow-ups, and able to balance both sales execution and customer support responsibilities in a fast-moving environment.

Key Responsibilities A) Sales & Business Development Support

• Support the Business Development team in moving prospects through the pipeline from first contact to close.
• Conduct discovery calls to understand client needs, priorities, timelines, and decision-making structures.
• Deliver service presentations and client-facing walk-throughs tailored to each prospect.
• Run and/or support demos and respond clearly to objections, questions, and concerns.
• Maintain high-quality follow-ups via email, WhatsApp (if used), calls, and meeting scheduling.
• Assist with proposal preparation, required documents, and coordination needed to finalise deals.
• Keep pipeline hygiene: update deal stages accurately, document next steps, and maintain clean notes.
• Coordinate internally with marketing/operations/product (as relevant) to ensure readiness for client needs.

B) Customer Support & Client Success (Pre- and Post-Sale)

• Act as a responsive point of contact for client questions, issues, and requests.
• Support onboarding activities to ensure clients understand next steps and receive a smooth start.
• Troubleshoot common issues and escalate more complex cases to the relevant internal team member.
• Provide "extra support" to ensure client satisfaction during active delivery and after handover.
• Document recurring issues and suggest improvements to processes, scripts, FAQs, or workflows.

C) Business Development Tools & Operational Support

• Manage and support BD tooling and operations, including (as applicable): CRM updates, meeting links, templates, dashboards, lead lists, call scripts, trackers, and reporting.
• Maintain organised records for client conversations, feedback, and action items.
• Assist with scheduling, reminders, and preparation for client meetings (agendas, slides, notes).
• Support continuous improvement by recommending better workflows to increase speed and consistency.
  

Person Specification

• Bachelor's degree is preferred (Business, Marketing, Communications, or similar). Equivalent relevant experience is acceptable.
  
• English proficiency: C1 minimum (spoken and written), with strong confidence in client-facing communication.

• Saudi National and based in Saudi Arabia.

• 3+ years of experience in Sales, Business Development, Customer Support, Account Management, or similar client-facing roles (remote experience is a plus).
• Confident presenting on video calls, leading discussions, and communicating clearly with prospects/clients.
• Strong persuasion, negotiation, and objection-handling skills without being pushy.
• Excellent organisation: can manage multiple leads, follow-ups, and client issues simultaneously.
• Comfortable using business tools (CRM, spreadsheets, calendars, Zoom/Google Meet, email, task trackers).
• Strong listening and discovery skills: understands real needs and translates them into solutions.
• High ownership and reliability: proactive, follow-through driven, and accountable.
• Customer-first mindset with the ability to remain calm, helpful, and professional under pressure.
• Ability to work cross-functionally and support the BD team with "extra duties" as needed.

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