Sales & Customer Support Specialist

3 days ago

Jeddah, Makkah Province, Saudi Arabia Whitecollars Full time 80,000 - 1,200,000 per year

Key Responsibilities

  • Support the Business Development team in moving prospects through the pipeline from first contact to close.
  • Conduct discovery calls to understand client needs, priorities, timelines, and decision-making structures.
  • Deliver service presentations and client-facing walk-throughs tailored to each prospect.
  • Run and/or support demos and respond clearly to objections, questions, and concerns.
  • Maintain high-quality follow-ups via email, WhatsApp (if used), calls, and meeting scheduling.
  • Assist with proposal preparation, required documents, and coordination needed to finalise deals.
  • Keep pipeline hygiene: update deal stages accurately, document next steps, and maintain clean notes.
  • Coordinate internally with marketing/operations/product (as relevant) to ensure readiness for client needs.

B) Customer Support & Client Success (Pre- and Post-Sale)

  • Act as a responsive point of contact for client questions, issues, and requests.
  • Support onboarding activities to ensure clients understand next steps and receive a smooth start.
  • Troubleshoot common issues and escalate more complex cases to the relevant internal team member.
  • Provide extra support to ensure client satisfaction during active delivery and after handover.
  • Document recurring issues and suggest improvements to processes, scripts, FAQs, or workflows.

C) Business Development Tools & Operational Support

  • Manage and support BD tooling and operations, including (as applicable): CRM updates, meeting links, templates, dashboards, lead lists, call scripts, trackers, and reporting.
  • Maintain organised records for client conversations, feedback, and action items.
  • Assist with scheduling, reminders, and preparation for client meetings (agendas, slides, notes).
  • Support continuous improvement by recommending better workflows to increase speed and consistency.
Desired Candidate Profile

Saudi National and based in Saudi Arabia.

  • Bachelors degree is preferred (Business, Marketing, Communications, or similar). Equivalent relevant experience is acceptable.
  • English proficiency: C1 minimum (spoken and written), with strong confidence in client-facing communication.
  • 3+ years of experience in Sales, Business Development, Customer Support, Account Management, or similar client-facing roles (remote experience is a plus).
  • Confident presenting on video calls, leading discussions, and communicating clearly with prospects/clients.
  • Strong persuasion, negotiation, and objection-handling skills without being pushy.
  • Excellent organisation: can manage multiple leads, follow-ups, and client issues simultaneously.
  • Comfortable using business tools (CRM, spreadsheets, calendars, Zoom/Google Meet, email, task trackers).
  • Strong listening and discovery skills: understands real needs and translates them into solutions.
  • High ownership and reliability: proactive, follow-through driven, and accountable.
  • Customer-first mindset with the ability to remain calm, helpful, and professional under pressure.
  • Ability to work cross-functionally and support the BD team with extra duties as needed.

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