Receptionist & Customer Service Specialist

2 weeks ago

Khobar, Eastern Province, Saudi Arabia LAKMA Studio Full time 20,000 - 40,000 per year

Company Description

LAKMA
is a boutique fitness studio founded in 2019 with a simple mission:
to make the hour our clients spend in the studio the best hour of their day.

Known for its warm community, premium classes, and personalized experience, LAKMA blends strength training and reformer Pilates in an environment that inspires belonging and growth.

More than just a gym, LAKMA is a lifestyle… one that empowers individuals and supports Saudi Arabia's Vision 2030 through health, wellness, and community.

Role Description

This is a full-time on-site role for a Receptionist & Customer Service Specialist, located in Al Khobar. The Receptionist & Customer Service Specialist will be responsible for answering and managing phone calls with proper etiquette, handling receptionist duties, performing clerical tasks, and providing excellent customer service. Daily tasks will also include greeting and assisting visitors, managing appointments, and ensuring smooth and efficient office operations.

Education & Background


• High school diploma or equivalent (some employers may prefer an associate's degree)


• Prior experience in customer service, front-desk, administrative, or receptionist roles is a plus


• Familiarity with office procedures and administrative tasks

Skills & Competencies

Soft Skills (Essential)


• Excellent verbal and written communication skills


• Strong interpersonal / customer-service orientation


• Professional demeanor, courteous and friendly


• Ability to multitask and manage time well


• Organizational skills and attention to detail


• Ability to remain calm and composed under pressure

Technical / Hard Skills


• Proficiency in Microsoft Office (Word, Excel, Outlook) or equivalent tools


• Ability to learn and use phone systems, scheduling / calendar software, and possibly CRM or visitor management systems


• Basic data entry skills


• Familiarity with handling emails, correspondence, filing, record keeping

Other Requirements / Preferences


• Good command of the language(s) used in customer interactions (e.g. English, Arabic, etc.)


• Professional appearance and neat grooming


• Reliability, punctuality, and good attendance record


• Ability to work flexible hours (if required)


• Trustworthiness, confidentiality, and honesty (especially handling sensitive information)


• Team player attitude

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