Patient Relations Officer

1 week ago

Dammam, Eastern Province, Saudi Arabia Al Moosa Specialist Hospital Full time 40,000 - 80,000 per year
Description

Duties and Responsibilities:

  • Provide personalized coordinated care, and support for patients and families.
  • Treat people with dignity, compassion, and respect.
  • Responds to patient inquiries regarding physicians and services and resolve questions/concerns
  • Ensure coordination of communication between patients and families and medical staff
  • Respond to patients' complaints regarding hospital services and ensure that concerns are handled properly
  • Communicate with patients requested to be contacted through Press Ganey.
  • Follow –up calls for patients After Hospital discharge.
  • Assist patients with problems associated with hospital registration and admission.
  • Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
  • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff's availability
  • Provide feedback to patients and families regarding their concerns and complaints

QUALIFICATIONS:

    • Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills
    • Arabic is essential
    •  Preferable with English

PROFESSIONAL EXPERIENCE:

    • At least 2 years' experience as Patients 'relation officer in a hospital
    • Ability to work independently and facilitate teamwork within the Department and with others in the hospital.

SPECIALIZED SKILLS :

    • Excellent verbal and written communication skills.
    • Excellent computer skills with desire to increase efficiency by using all available technology.

COMPETENCE:

  • Ability to priorities and plan effectively

REQUIRED ATTITUDE TO PERFORM THE JOB:

    • Proper, effective and compassionate communication.
    • Must be able to respect a patient's right to privacy, which affirms that person's worth and dignity, shows respect for that person, and builds trust with them

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