Case Management Coordinator
1 week ago
Duties and Responsibilities:
-Provide personalized coordinated care, and support for patients and families.
-Serve as the advocate, liaison, and resource for patients/ family.
-Assess patient's health and social needs.
-Orient and educate patient/family to the current condition.
-Develop a care plan and set goals for best practices involving patient/family.
-Monitor patient progress in a timely manner, and facilitate changes as needed.
-Enough time is given to address all patient/family needs and answer all concerns.
-Increase patients' ability for self-management and shared decision making.
-Collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
-Involve patients, families, and caregivers by providing them with education and resources for offering optimal support to promote recovery.
-Conduct educational need assessment for patient/family by assessing learning needs, literacy level, readiness, and ability to learn, and choose best learning suitable, appropriate method.
-Provide education to patient / family in an easy understandable language.
-Provide patient/family with educational material that meet their learning skills.
-Create and promote adherence to a care plan, developed in coordination with the patient, patient family and primary care provider.
-Assess, arrange, and educate whom will provide care after discharge to maintain continuity of care and maintaining data.
-Maintain patient data base and enter new patient information as needed.
-Responsible for the appointments of visiting doctors.
-Ensure the follow up appointments are attended by patients.
-Collaborate and educate patients about external community resources as needed.
-Educate patient how and when to access emergency services when needed.
-Attend promptly to telephone calls via official mobile or department phones.
-Reduce room utilization, emergency visits and hospital readmissions.
-Facilitate the visit of Walk-in patients.
-Treat people with dignity, compassion, and respect and follow patient and family rights and responsibilities.
-Adhere to ASH policies
QUALIFICATIONS:
-Diploma degree from medical or nursing school or any equivalent.
-Arabic is essential, English is an assist.
-BLS certified
PROFESSIONAL EXPERIENCE:
-At least 2 years of healthcare experience in a hospital.
-Ability to work independently and facilitate teamwork within the department and with others in the hospital.
SPECIALIZED SKILLS :
-Excellent verbal and written communication skills.
-Excellent computer skills with desire to increase efficiency by using all available technology.
-Ability to coordinate, track and effectively communicate with clinical and non-clinical staff.
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