Customer Support Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 ME Full time 40,000 - 60,000 per year

About SiFi:
SiFi
is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

  • Respond to customer inquiries regarding technical issues and product functionality via

various channels (phone, email, chat).

  • Diagnose and resolve technical problems related to SiFi's platform and services.
  • Provide step-by-step guidance to customers on using product features and

troubleshooting common issues.

  • Document all customer interactions and technical solutions accurately in the support

knowledge base and CRM system.

  • Escalate complex technical issues to the engineering or product teams as needed.
  • Follow up with customers to ensure their technical issues have been resolved and they

are satisfied.

  • Contribute to the creation and maintenance of support documentation and knowledge

base articles.

  • Identify and report recurring technical issues and provide feedback to the product team.
  • Stay up-to-date with SiFi's product updates and technical specifications.
  • Provide excellent customer service and maintain a professional demeanor.

Basic Qualifications:

  • Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)

or equivalent experience.

  • Proven experience (1+ year) in a technical support role, preferably in the software or

FinTech industry.

  • Strong technical aptitude and problem-solving skills.
  • Excellent verbal and written communication skills in English and Arabic (preferred).
  • Familiarity with troubleshooting software and web applications.
  • Good understanding of basic networking concepts.

  • Customer Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Telgani | Rent a car Full time

    Company DescriptionTelgani is a pioneering car rental platform and rapidly expanding app that redefines the car rental experience. Our platform empowers users to effortlessly select and book their ideal vehicle while enjoying competitive rates and exceptional customer service. With Telgani, users experience the convenience of having their chosen car...

  • Customer Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 Full time 40,000 - 80,000 per year

    About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.  About the role: The Customer Support Specialist...

  • Customer Service Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Aurora Spa Wellness Full time

    SAUDI's OnlyRole DescriptionThis is a full-time on-site position located in Riyadh, Saudi Arabia. The Customer Service Specialist will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring optimal customer satisfaction. The role involves providing exceptional customer support, managing customer interactions...

  • Sales Support Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Basserah Full time 30,000 - 60,000 per year

    Company DescriptionBasserah, a Saudi company established under NOMD holding, specializes in Data, AI, and RPA domains. We empower our clients by capitalizing on their data and automating their repetitive activities through our services. This helps clients increase ROI, achieve business and strategic goals, and automate business processes.Role DescriptionThis...

  • Customer Experience Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RedBox Technologies Full time 480,000 - 600,000 per year

    The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Experience Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RedBox Technologies Full time 60,000 - 120,000 per year

    The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Experience Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RedBox SA Full time 60,000 - 80,000 per year

    The Customer Experience Specialist serves as thevoice of the customerwithin the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Relations Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SKOOL Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time hybrid role located in Riyadh. The Customer Relations Specialist will be responsible for managing customer interactions, ensuring customer satisfaction, and retaining customers. Daily tasks include handling customer inquiries, providing support, and offering excellent service. This role will also involve effectively...

  • Customer Success Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia WalaPlus Full time

    Job SummaryWe are seeking a passionate and motivatedCustomer Success Specialistwho is eager to make a meaningful impact. In this role, you will be a key driver of our customer relationships—empowering clients to achieve maximum value from our products and services. You will guide customers throughout their journey, address challenges, and uncover new...

  • Customer Care Specialist – Online Payments

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dinero Pay | دينيروباي Full time $25,000 - $50,000 per year

    We're Hiring Customer Care Specialist (Payment Gateway | 0–2 Years) Riyadh, Saudi Arabia (Hybrid)Are you passionate about delivering great customer experiences? Interested in the fintech and payments world? We're looking for a Customer Care Specialist to join our team and support our payment gateway customers.This role is perfect for fresh graduates or...