Professional Services Consultant

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
Are you passionate about technology and customer satisfaction? Do you thrive in a collaborative environment where your contributions make a real impact?

NetApp is looking for a Professional Services Engineer to join our team. In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules.

Your goal will be to create deep customer satisfaction and drive product adoption, using these successes to identify growth opportunities and support the Sales team in upselling our portfolio. You will also participate in sales and proposal presentations and contribute to ongoing team account activities.

Essential Functions

• Assist in completing post-sales hardware and software installations with moderate complexity.
• Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.
• Review and prepare for upcoming job task assignments.
• Provide detailed documentation on tasks performed.
• Follow appropriate escalation guidelines with supervision during customer engagements.
• Contribute to the development of project plans and timelines.
• Support the identification and resolution of technical issues.
• Participate in customer training sessions and workshops

Job requirements

• Minimum of 2 years of experience in a related field, with a focus on IT or engineering.
• Strong interpersonal, negotiation, and organizational skills.
• Ability to work successfully with prospects, customers, and cross-functional teams to meet performance goals.
• Knowledge of IP Networks.
• Proficiency in English and Arabic (C1-C2 level).
• Demonstrated problem-solving abilities and a growth mindset.
• Commitment to customer-centric approaches and high performance.

Qualifications

• Bachelor's or Master's degree (or equivalent experience) in IT, Engineering, or a related field. Other degrees will be considered.
• Must be a Saudi Arabia national.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.