Support Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time 40,000 - 80,000 per year

We are seeking
Support Engineers
to join our operations and support team responsible for ensuring smooth, continuous operations of the Payment System across production and high-availability environments.

Job Responsibilities

  • Monitor the Payment System services and infrastructure to ensure high availability and optimal performance
  • Perform incident management, log analysis, and initial troubleshooting for application, database, or integration issues
  • Coordinate with internal Rootware teams (Integration, DBA, DevOps, Security) and client-side teams for issue resolution
  • Support daily operational activities, including bill uploads, payment notifications, reconciliation, and report validation
  • Participate in post-production support, including SLA-based issue handling and scheduled maintenance
  • Ensure compliance with Rootware and SEC's security and operational standards
  • Maintain system documentation, SOPs, and incident logs
  • Participate in shift-based 24x7 operations support when required

Requirements
Qualifications & Skills

  • Bachelor's degree in computer science, Information Technology, or a related field
  • 2-3 years of experience in application or system support (fresh graduates with strong fundamentals may also apply)
  • Strong understanding of IT systems, APIs, databases (MS SQL preferred), and networking basics
  • Familiarity with Linux environments (RHEL) and web-based applications
  • Excellent problem-solving, analytical, and communication skills
  • Proficiency in English and Arabic (written and spoken) is mandatory;
  • Ability to work in a collaborative, fast-paced environment supporting enterprise systems

Preferred Experience (Plus)

  • Experience supporting payment or financial systems
  • Knowledge of payment methods and related workflows
  • Knowledge of webMethods or similar integration platforms
  • Exposure to monitoring tools (e.g., AppDynamics, Grafana, or ELK)

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