Support Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time

We are seeking
Support Engineers
to join our operations and support team responsible for ensuring smooth, continuous operations of the Payment System across production and high-availability environments.

Job Responsibilities

  • Monitor the Payment System services and infrastructure to ensure high availability and optimal performance
  • Perform incident management, log analysis, and initial troubleshooting for application, database, or integration issues
  • Coordinate with internal Rootware teams (Integration, DBA, DevOps, Security) and client-side teams for issue resolution
  • Support daily operational activities, including bill uploads, payment notifications, reconciliation, and report validation
  • Participate in post-production support, including SLA-based issue handling and scheduled maintenance
  • Ensure compliance with Rootware and SEC's security and operational standards
  • Maintain system documentation, SOPs, and incident logs
  • Participate in shift-based 24x7 operations support when required

Requirements
Qualifications & Skills

  • Bachelor's degree in computer science, Information Technology, or a related field
  • 2-3 years of experience in application or system support (fresh graduates with strong fundamentals may also apply)
  • Strong understanding of IT systems, APIs, databases (MS SQL preferred), and networking basics
  • Familiarity with Linux environments (RHEL) and web-based applications
  • Excellent problem-solving, analytical, and communication skills
  • Proficiency in English and Arabic (written and spoken) is mandatory;
  • Ability to work in a collaborative, fast-paced environment supporting enterprise systems

Preferred Experience (Plus)

  • Experience supporting payment or financial systems
  • Knowledge of payment methods and related workflows
  • Knowledge of webMethods or similar integration platforms
  • Exposure to monitoring tools (e.g., AppDynamics, Grafana, or ELK)

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