Technical Support

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Digital HR Consultancy Full time

Job Summary

We are seeking a skilled and customer-focused Technical Support & Implementation Engineer to handle software installations, device configurations, and technical support for our solutions. The role involves working with Android devices, networking, RFID hardware, and providing both remote and on-site customer support. The ideal candidate should have strong troubleshooting skills, a positive attitude, and the ability to learn and adapt quickly.

Key Responsibilities

● Install, configure, and support software solutions at customer locations and remotely

● Configure and troubleshoot Android devices, handheld scanners, and related hardware

● Set up and support RFID devices, barcode scanners, and other IOT sensors and hardware.

● Perform device configuration, system setup, and connectivity troubleshooting

● Diagnosing and Resolving hardware, software, and other solution related issues

● Provide online (remote) support and conduct customer site visits when required

● Support customers during deployments, go-live, and post-implementation phases

● Coordinate with internal technical teams for issue escalation and resolution

● Maintain clear documentation of installations, issues, and fixes

Required Skills & Experience

● 2 - 4 years of experience in technical support, system implementation, or field support

● Strong knowledge of software installation and troubleshooting

● Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, IP configuration)

● Hands-on experience with Android OS and device setup

● Basic working knowledge of RFID technology and device handling

● Experience with hardware troubleshooting and field installations

● Ability to learn new tools and technologies quickly

● Good to have knowledge of RFID and other IOT technologies

Job Type: Full-time

Application Question(s):

  • Your age?
  • Your current salary?
  • Your expected salary?

Location:

  • Jeddah (Preferred)

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