Manager, Operations Technology

1 hour ago

Riyadh, Ar Riyāḑ, Saudi Arabia Team Saudi Full time

Job Purpose
The Technology Operations Manager is responsible for leading and overseeing the operational delivery of core technology services during the pre-Games and Games-time phases.

The role has direct responsibility for Technical Support, Cybersecurity, and Telecoms & Infrastructure, ensuring continuous, secure, and reliable technology operations.

Technology Operations Leadership

  • Lead and oversee Technical Support operations across all venues.
  • Manage Cybersecurity operations, including monitoring, incident response, and risk mitigation.
  • Lead Telecoms & Infrastructure operations, ensuring resilient connectivity and system redundancy.
  • Ensure 24/7 operational coverage during Games-time and compliance with vendor SLAs.

Cross-Domain Coordination

  • Act as the central coordination point between Venue Technology, TSR, and GMS/HDS during Games-time.
  • Ensure effective cross-domain communication, operational alignment, and escalation management.

IT Command Centre & Incident Management

  • Establish, operate, and manage the IT Command Centre (ITCC).
  • Serve as the primary escalation point for all major technology incidents and service disruptions.

Incident Management & Escalation

  • Oversee incident management processes across all technology domains.
  • Ensure timely escalation, resolution, and clear communication with all stakeholders.

Workforce & Operational Readiness

  • Support workforce planning to ensure sufficient operational coverage across all technology functions.
  • Coordinate readiness activities, simulations, and operational briefings for Games-time operations.

Reporting & Governance

  • Produce daily operational status reports during Games-time.
  • Contribute to post-Games reporting, including lessons learned and operational documentation.

Our Commitment
At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.

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