Customer Service Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Fastlo Full time

Job Summary:

Fastlo is looking for a friendly and fast-thinking 
Customer Service Specialist
 to handle customer inquiries through 
chat channels
 such as website chat, app, WhatsApp, or social media. Your main job is to respond quickly, solve issues, and make sure every customer has a smooth and positive experience.

Key Responsibilities:

  • Respond to customer questions through chat in a polite and professional way.
  • Help solve problems related to orders, deliveries, or account issues.
  • Escalate complex cases to the right team and follow up until resolved.
  • Record chats and key notes in the system.
  • Maintain a helpful and positive tone at all times.

Requirements:

  • Minimum 
    1 year of experience
     in customer service, preferably in 
    chat support
    .
  • Excellent writing skills in 
    Arabic and English
    , with fast and accurate typing.
  • Good communication skills and attention to detail.
  • Experience using live chat tools like Zendesk, Intercom, or similar is a plus.
  • Experience in 
    delivery, logistics, or e-commerce
     is preferred.


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