Customer Service Specialist
2 days ago
Job Summary:
Fastlo is looking for a friendly and fast-thinking
Customer Service Specialist
to handle customer inquiries through
chat channels
such as website chat, app, WhatsApp, or social media. Your main job is to respond quickly, solve issues, and make sure every customer has a smooth and positive experience.
Key Responsibilities:
- Respond to customer questions through chat in a polite and professional way.
- Help solve problems related to orders, deliveries, or account issues.
- Escalate complex cases to the right team and follow up until resolved.
- Record chats and key notes in the system.
- Maintain a helpful and positive tone at all times.
Requirements:
- Minimum
1 year of experience
in customer service, preferably in
chat support
. - Excellent writing skills in
Arabic and English
, with fast and accurate typing. - Good communication skills and attention to detail.
- Experience using live chat tools like Zendesk, Intercom, or similar is a plus.
- Experience in
delivery, logistics, or e-commerce
is preferred.
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