Manager - Service Desk Operations

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Full time $100,000 - $120,000 per year
Arthur Lawrence is urgently looking for a Manager – Service Desk Operations for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.
Must-Have:
  • 8+ years of experience in IT infrastructure and service desk management
  • Strong knowledge of network and communications systems (LAN/WAN, routers, switches, firewalls)
  • Expertise in incident/problem management, SLA monitoring, and root cause analysis
  • Hands-on experience with storage, backup, recovery, and middleware integration
  • Proficiency in Service Monitoring, SRE practices, and capacity/resiliency planning
  • Familiarity with ITIL, NIST, IFRS, and SAMA standards
Nice to Have:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Prior experience in the banking or financial sector
  • Background in risk, compliance, and DR/BCP planning
  • Strong leadership, analytical, and stakeholder management skills
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.
Acknowledgements from Industry Peers:
  • Winner of Entrepreneur 360 Award
  • IAOP Award; Ranked in top 100 internationally.
  • Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
  • Named one of the top ten fastest growing businesses in Houston in 2016.
  • Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship
Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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