Team Leader
5 days ago
Job Description
Summary-
We are looking for a dynamic Team Leader to oversee our Front Desk operations. The ideal candidate will be responsible for supervising a team of Front Desk staff, ensuring smooth check-in/out processes, handling guest inquiries, and maintaining a high level of customer service.
Job Responsibility-
- Manage and lead a team of Front Desk staff.
- Oversee daily operations, including check-in/out procedures, reservations, and guest inquiries.
- Train and mentor staff on customer service and front desk procedures.
- Monitor and maintain guest satisfaction levels.
- Handle any guest concerns or escalations efficiently and professionally.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain records and reports relating to Front Desk activities.
Candidate Requirements-
- Proven experience in a Front Desk or similar customer service role.
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Ability to work under pressure and handle challenging situations.
- Knowledge of hotel management software and MS Office suite.
- Customer-oriented mindset with a focus on providing exceptional service.
- Diploma or degree in Hospitality Management or related field.
Skills
Leadership
- Communication
- Problem solving
- Customer service
- Time management
- Team management
- Conflict resolution
- Attention to detail
- Multitasking
- Knowledge of front desk operations
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