Field Service Engineer

4 hours ago

Riyadh, Ar Riyāḑ, Saudi Arabia GEA Full time

Job opportunity

Field Service Engineer - FHT - Middle East

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function

Service

Position type

Full time

Site

P.O.Box 5426, King Abdul Aziz District, Salah Al Deen. Al-Aubi Street, opposite to Riyadh Air Base, Riyadh 11422 Riyadh

Your responsibilities and tasks:

Key Responsibilities:

  • Perform installation, commissioning, maintenance, and repair of GEA Food processing & packing equipment at customer sites across the Middle East with focus on KSA
  • Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment
  • Coordinate with customers and internal teams for project execution and equipment start-up.
  • Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
  • Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
  • Provide timely technical support and training to customers on proper equipment usage and best practices.
  • Identify spare part needs and support customers with spare parts recommendations and follow-up.
  • Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
  • Support claims handling and warranty assessments where required.
  • Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
  • Maintain proactive communication with customers to ensure satisfaction and service continuity.
  • Identify upselling opportunities in spare parts and services.
  • Flexibility to travel extensively across the region, sometimes on short notice.
  • Participate actively in the implementation of DIGITALIZATION drive by the company.
  • Report to Director Service FHT.
  • Job will be based in Jeddah, KSA

Your profile and qualifications:

  • Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
  • 2–5 years of hands-on field service experience, preferably in the Food processing & packing equipment
  • Prior experience with GEA or similar industrial Food processing & packing equipment equipment is a strong advantage.
  • Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
  • Excellent troubleshooting, communication, and customer service skills.

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