Senior Style Advisor

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Full time 20,000 - 40,000 per year
JOB CONTENT

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

KEY RESPONSIBILITIES

FUNCTIONAL RESPONSIBILITIES

  • Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
  • Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
  • Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
  • Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
  • Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
  • Maintain personal grooming standards as advised by the Store Manager.
  • Maintain clean and organized display, fitting rooms and stock areas.
  • Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
  • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
  • Recruit customers for the database, accurately entering their details on the system.
  • Minimize exposure to stock loss through vigilance on sales floor and fitting room areas
EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE

Education/ Qualification

  • High school qualification

Experience

  • 4 to 6 years retail sales or customer service experience.

Functional Skills & Specific Knowledge

  • Good communication and interpersonal skills
  • Pleasant personality and good grooming
  • Passion for retail industry
COMPETENCIES
  • Achievement Drive
  • Building Relationships
  • Empathy
  • Influencing
  • Serving Customers
  • Team Working
  • Conceptual Thinking

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