ServiceNow ITSM Consultant
2 weeks ago
Position based in : Saudi Arabia
Operating mode : On-site
Type of contract : Freelance
Start date : ASAP
Level of education required : Bac+5
Job description
Looking for a new challenge ? Join Eleveight
We are hiring on behalf of our partner in the technology sector and are looking for a ServiceNow ITSM Consultant to take on the following responsibilities :
Design and implement unified ITSM processes: Incident, Problem, Request, Change, and Knowledge Management.
Drive process harmonization and standardization across multiple business units.
Collaborate with ITOM and technical teams to ensure consistency, data quality, and proper integration between modules.
Provide end-user training and process documentation.
Produce both functional and technical documentation.
As a Senior Business Process Consultant (SBPC):
Act as the functional expert and primary interface between business stakeholders and technical teams.
Lead workshops, define business requirements, write user stories, and oversee functional validation.
Profile required
Qualifications & Experience:
- Experience: Minimum of 4 years with ServiceNow, including at least 2 years in ITSM.
Skills & Expertise:
- Languages: Fluent English is mandatory
Personal Qualities:
- Autonomy, rigor, analytical skills, and strong interpersonal abilities.
- Previous experience in a similar role is required.
About Eleveight
Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.
We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.
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