In-store Operations Associate

Why Tamara?

We're proud to be Saudi's first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we'd love to meet you
Apply now and join the next generation of Builders

About the program:

At Tamara, we believe greatness and exceptional talent can come from any level. That's why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.

About the role

As an In-Store Operations Associate, you'll support day-to-day offline execution across partner stores. You'll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. This role is based in our Riyadh office.

Your responsibilities

• Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.
• Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.
• Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.
• Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.
  Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.
• Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).
• Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.
• Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.
• Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.
  Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.
• Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.

Your expertise

Experience

• Bachelor's degree in Business, Marketing, Operations, or related field (or equivalent practical experience).
• 0–2 years experience in sales operations, instore operations and merchandizing
• Strong communication in Arabic and English; confident with store staff and supervisors.
• Organized and detail-oriented; comfortable following checklists and SOPs.
• Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.

Skills

• Experience in retail field ops, merchandising, or auditing.
• Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).
• Basic knowledge of POS/cashier workflows.

Attributes

• Field-based role with frequent store visits (some evening/weekend work during campaigns).
• Occasional lifting/carrying of marketing materials and fixtures (up to ~10 kg). 
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