Online Store Expert

6 days ago

Jeddah, Makkah Province, Saudi Arabia Salla Full time 120,000 - 240,000 per year

Salla is seeking a highly motivated Online Store Expert to join our team.

As an Online Store Expert, you will provide exceptional support to our clients in setting up, managing, and optimizing their e-commerce stores.

Your expertise will play a crucial role in helping businesses succeed on our platform by guiding them through best practices, troubleshooting issues, and implementing effective strategies to drive sales.

Key Responsibilities
  • Guide clients in setting up their Salla online stores, ensuring a seamless onboarding experience.
  • Provide training and support to clients on using the Salla platform effectively.
  • Assist customers in optimizing their product listings and store layout for maximum visibility and sales.
  • Troubleshoot issues related to store functionality and provide timely resolutions.
  • Monitor client performance metrics and suggest strategies for improvement.
  • Stay updated on the latest e-commerce trends, tools, and best practices to share with clients.
  • Conduct webinars and workshops to educate clients on various features of the Salla platform.

Requirements

  • Proven experience in e-commerce, online retail, or a related customer support role.
  • Strong understanding of e-commerce platforms and online store management.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot technical issues effectively and efficiently.
  • Proficiency in digital marketing concepts, including SEO and content optimization.
  • Strong organizational skills with attention to detail and the ability to manage multiple clients efficiently.
  • Fluency in Arabic and English.

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