Product Support and Customer Consulting Specialist

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia AlasilaCX | الأصيلة - تجربة العميل Full time

We're Hiring | Product Support and Customer Consulting Specialist

Experience: Minimum 1 year in customer service or product support

Language: Excellent command of English (spoken & written)

We're looking for a passionate and customer-focused Product Support and Customer Consulting Specialist to join our team

In this role, you will provide product-related assistance, guide customers on optimal usage, and ensure a smooth and satisfying experience throughout their journey.

Job Summary:

We are seeking a dedicated Product Support and Customer Consulting Specialist to join our team. The successful candidate will be responsible for providing product-related assistance, offering professional consultation to clients, and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

  • Provide technical and product support to customers.
  • Offer professional consultation and guidance on product features and best practices.
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Escalate complex issues to relevant teams and follow up to ensure timely resolution.
  • Maintain accurate documentation of customer interactions and feedback.
  • Collaborate with internal departments to improve product performance and user experience.

Requirements:

  • Minimum 1 year of experience in customer service, product support, or consulting.
  • Strong English communication and problem-solving skills.
  • Ability to explain technical concepts clearly and effectively.
  • Excellent interpersonal skills and a customer-focused mindset.

Why Join Us:

  • Dynamic work environment with opportunities for growth.
  • Continuous learning and professional development.


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