Product Support and Customer Consulting Specialist
1 day ago
We're Hiring | Product Support and Customer Consulting Specialist
Experience: Minimum 1 year in customer service or product support
Language: Excellent command of English (spoken & written)
We're looking for a passionate and customer-focused Product Support and Customer Consulting Specialist to join our team
In this role, you will provide product-related assistance, guide customers on optimal usage, and ensure a smooth and satisfying experience throughout their journey.
Job Summary:
We are seeking a dedicated Product Support and Customer Consulting Specialist to join our team. The successful candidate will be responsible for providing product-related assistance, offering professional consultation to clients, and ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities:
- Provide technical and product support to customers.
- Offer professional consultation and guidance on product features and best practices.
- Respond promptly to customer inquiries via phone, email, or chat.
- Escalate complex issues to relevant teams and follow up to ensure timely resolution.
- Maintain accurate documentation of customer interactions and feedback.
- Collaborate with internal departments to improve product performance and user experience.
Requirements:
- Minimum 1 year of experience in customer service, product support, or consulting.
- Strong English communication and problem-solving skills.
- Ability to explain technical concepts clearly and effectively.
- Excellent interpersonal skills and a customer-focused mindset.
Why Join Us:
- Dynamic work environment with opportunities for growth.
- Continuous learning and professional development.
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