Customer Quality Engineer

CompanyQualcomm Middle East Information Technology Company LLCJob AreaEngineering Group, Engineering Group > Hardware EngineeringGeneral SummaryAbout UsQualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You'll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.About The RoleAs the Customer Quality Engineer for Data Centre Solutions you will serve as the primary quality interface between strategic data centre customers and internal engineering teams. This role ensures product reliability, rapid issue resolution, and continuous improvement across complex hardware and software ecosystems powering modern data centres.You will bring a strong combination of full-stack engineering expertise, machine learning proficiency, and infrastructure knowledge to build robust, scalable AI systems.Qualcomm is driving the next wave of innovation in data centre technology, delivering cutting-edge solutions that power cloud computing, AI workloads, and hyperscale infrastructure. As a Customer Quality Engineer (CQE) for Data Centre Solutions, you will play a pivotal role as the primary quality interface between strategic data centre customers and internal engineering teams. This is an opportunity to join a team at the forefront of Qualcomm's rapidly expanding data centre business—a space poised for tremendous growth and impact.Key Responsibilities Will IncludeAct as the quality advocate for data centre customers, ensuring their requirements and priorities are clearly communicated internally.Drive cross-functional collaboration across Server Hardware, Networking, Storage, Firmware, and Cloud Infrastructure teams.Lead root cause analysis and corrective actions for data centre product failures, including server boards, interconnects, and high-density systems.Monitor and minimize RMA cycle time for enterprise-grade components.Develop and present customer-facing quality reports, including reliability metrics and failure trend analysis.Implement data-driven quality improvements using advanced analytics and automation.Ensure compliance with data center standards (e.g., ISO 9001, NEBS, RoHS) and customer-specific requirements.Partner with suppliers, supply chain, CE, and manufacturing teams to maintain high reliability for mission-critical systems.Minimum Qualifications & ExperienceBachelor's in Electrical Engineering, Computer Engineering, or Mechanical Engineering.10+ years in hardware quality engineering or reliability for data centre or enterprise systems.Strong background in server architecture, networking, and storage technologies.Proven track record in customer engagement and timely issue resolution.Expertise in failure analysis, SPC, DOE, and reliability modelling.Ability to lead cross-functional teams and influence stakeholders.Strong analytical and critical thinking skills.Ability to make data driven timely sound decisionsStrong communication and presentation skills for executive-level reporting.Preferred QualificationsMaster's in Electrical Engineering or related disciplineFamiliarity with cloud infrastructure platforms (e.g., Azure, AWS, GCP).Knowledge of thermal, power, and signal integrity challenges in high-density systems.Experience with data analytics tools for quality improvement.Advanced degree in Electrical Engineering, Computer Engineering, or related field.Ability to speak ArabicWhat's On OfferApart from working with great people, we offer the below:Salary including housing & transport allowanceStock (RSU's) and performance related bonus16 weeks fully paid Maternity Leave6 weeks fully paid Paternity LeaveEmployee stock purchase schemeChild Education AllowanceRelocation and immigration support (if needed)Life and Medical InsuranceLive+ Well Reimbursement for health and recreational membership feesMinimum QualificationsBachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.ORMaster's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.ORPhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability- or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.If you would like more information about this role, please contact Qualcomm Careers.