Tour Manager

5 days ago


Jeddah, Makkah Province, Saudi Arabia Shaden Hospitality | شادن للضيافة Full time

Company Description

Shaden Hospitality is a market leader in Saudi Arabia's hospitality industry, committed to sustainable tourism and cultural preservation. Since its inception in 2016 with the Shaden Hotel, the company has evolved into managing the Shaden Resort AlUla, a luxurious desert retreat that blends elegance with nature. With a dedication to advancing Saudi Vision 2030, Shaden Hospitality focuses on empowering local communities, protecting natural landscapes, and delivering unique travel experiences. Through innovation and a focus on eco-tourism, Shaden Hospitality creates meaningful connections for guests while contributing to the growth of Saudi Arabia as a global destination.

Role Description

This is a full-time on-site role for a Tour Manager based in Jeddah. The Tour Manager will be responsible for planning, organizing, and overseeing travel itineraries to ensure a seamless experience for guests. Responsibilities include coordinating with service providers, delivering excellent customer service, managing tour logistics, and resolving any onsite challenges. The role also involves communicating effectively with local guides, maintaining the quality and excellence of all tour-related activities, and ensuring compliance with company standards and values.

Qualifications

  • Strong organizational and time-management skills for planning and executing tours and itineraries
  • Outstanding communication and people skills for managing client interactions and collaborating with team members and service providers
  • Problem-solving and decision-making abilities to address and resolve any on-site issues efficiently
  • Knowledge of Saudi cultural heritage, eco-tourism practices, and sustainable tourism principles
  • Familiarity with travel management software and tools is a plus
  • Prior experience in hospitality or tourism management is preferred
  • Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field
  • Proficiency in English and Arabic, additional languages are a plus

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