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Operation Manager
2 weeks ago
Responsibilities:
- Oversee daily hotel operations to ensure seamless service delivery across all departments.
- Monitor and evaluate operational performance, implementing strategies to enhance efficiency and guest satisfaction.
- Coordinate with department heads to ensure alignment with the hotel's goals and standards.
- Develop and enforce policies and procedures to maintain a consistent five-stars guest experience.
- Manage budgets and resources effectively, ensuring cost control while maintaining quality standards.
- Address and resolve guest complaints and operational challenges promptly and professionally.
- At least 5 years of experience in an operations management role within a five stars hotel or luxury hospitality environment.
- Bachelors degree in Hospitality Management, Business Administration, or a related field.
- Strong leadership and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in hotel management systems and operational tools.
- Ability to manage multiple priorities and work under pressure.
