Usability Engineer

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full time

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. 

Role Overview

We are seeking a Usability Engineer with deep knowledge in human factors, cognitive psychology, and behavioral UX. The ideal candidate has hands-on experience with usability testing methods, accessibility audits, heuristic evaluations, and a track record of translating findings into actionable design improvements. NN/g or HFI certifications are highly preferred.

Key Responsibilities:

  • Plan, conduct, and analyze formative and summative usability studies, including moderated/unmoderated tests
  • Perform heuristic evaluations, cognitive walkthroughs, and accessibility assessments
  • Collaborate closely with designers, developers, and product managers to improve user experience based on findings
  • Create and maintain usability testing protocols, documentation, and research repositories
  • Define and measure usability KPIs (task success rate, error rate, time on task, etc.)
  • Advocate for evidence-based design decisions and usability best practices across teams
  • Support the development of design systems and product guidelines with usability input
  • Help train and mentor cross-functional teams on usability principles and tools

Requirements

  • Bachelor's or Master's in Human Factors, Cognitive Science, Human-Computer Interaction (HCI), Psychology, or a related field
  • 2–4 years of experience in usability engineering, UX research, or a similar role
  • Strong foundation in usability principles and testing methodologies
  • Experience with tools like UserTesting, Lookback, Maze, Hotjar, Optimal Workshop, or similar
  • Familiarity with design tools such as Figma, Axure, or Adobe XD
  • Strong statistical and analytical skills for interpreting test results
  • Experience documenting research and presenting to technical and non-technical stakeholders
  • Understanding of WCAG accessibility guidelines and inclusive design

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