Housekeeping Supervisor

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title:
Housekeeping Supervisor – Public area

Department:
Housekeeping

Reporting to:
Executive Assistant Housekeeper

Property:
AMAALA Hotel

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

As a Housekeeping Supervisor – Public area, your role is to serve the needs of the business, our guests, and our colleagues by supporting the management of the hotel's Housekeeping department, ensuring that all areas of the hotel are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.

The Housekeeping Supervisor is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards as set by Red Sea Global Hospitality. He or she trains, leads, and works with all housekeeping associates to provide exceptionally clean, neat, and well-maintained guest rooms and corridors. The supervisor also manages the room attendants on the floor and public area attendants on the hotel public area and conducts inspections daily.

At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, and we collaborate closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Housekeeping Supervisor – Public area, you will need to:

• Guarantee the cleanliness of all public, guest-facing, and back-of-house areas of the hotel at all times.
• Ensure that all employees are acting in accordance with Health and Safety standards, using and storing chemicals properly, and using necessary safety materials when carrying out their tasks.
• Responsible for ensuring that all team members are aware of and follow departmental SOP's and LSOPs make them accessible to all employees for reference, revision, and updates as needed.
• Collaborate with the hotel training manager to identify training needs, develop, and deliver essential training for department employees to meet business requirements. Support the training of the Departmental Trainers to improve hotel service quality consistently.
• Coach and guide new members of the team, with proper orientation training.
• Assist in managing relationships with suppliers.
• Monitor the condition and keep records of linen, toweling, uniforms and other items if applicable, to maintain adequate supply levels.
• Ensure that lost and found items are properly stored and maintain accurate logs.
• Monitor the condition and keep records of linen, toweling and uniforms to maintain adequate supply levels.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Provide training to the employees to enhance their skills in various aspects of housekeeping.
• Inaugurate measures to reduce all wastage of materials and amenities that are used in the department.
• Monitor and ensure that proper key controls are in place.
• Manage overtime effectively by implementing good management practices and promptly addressing any issues that arise.
• Support and attend task force missions for the hotel to aid in the opening of new Red Sea Global Hospitality properties.
• Ensure VIP requirements are met.
• Oversee all special requests are met, with reference to families visiting our resorts with children.
• Perform any additional duties as required for operational smoothness.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.