Team Leader

Join Our Team as a Team Leader – Account Management

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—
Be Bold, Be Curious, Be Human-Centric
—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

Click here to learn more about New Metrics.

Click here to apply for the role.

About the Job:

The
Team Leader – Account Management
will lead key governmental sector accounts in Saudi Arabia, managing end-to-end market research engagements. The role involves supervising a research and insights team to deliver high-quality
Voice of Customer (VoC)
studies, surveys, and analytical reports. The Team Leader acts as the primary liaison with the client, ensuring seamless coordination, quality outputs, and continuous alignment with client expectations and research objectives.

Your Main Duties Will Include:

Client & Account Management:

• Serve as the primary point of contact for assigned governmental clients.

• Manage day-to-day client communication, study updates, and expectation alignment.

• Build and sustain strong client relationships, ensuring satisfaction and trust.

• Identify opportunities to enhance research value and drive client engagement through actionable insights.

Project Leadership:

• Plan, execute, and deliver market research projects from initiation to completion.

• Lead and coordinate cross-functional teams (fieldwork, research, analysis, reporting) to ensure accuracy, consistency, and timeliness.

• Ensure all research methodologies, tools, and outputs align with project scope and client requirements.

• Monitor progress, manage risks, and maintain adherence to project schedules and budgets.

Research & Insights Delivery:

• Supervise the design and implementation of Voice of Customer (VoC) surveys, satisfaction studies, and other insight-driven research.

• Oversee sampling design, questionnaire development, data validation, and analysis.

• Review data outputs and ensure findings are statistically sound, relevant, and insightful.

• Transform analytical results into clear, structured, and visually engaging reports.

• Present results and actionable recommendations to clients and stakeholders in an impactful way.

Team & Quality Management:

• Lead, coach, and support researchers and analysts to deliver exceptional quality.

• Maintain high analytical, storytelling, and presentation standards across all deliverables.

• Promote collaboration, knowledge sharing, and continuous improvement within the team.

• Ensure adherence to ethical standards, data protection, and professional research practices.

Qualifications & Experience:

•
Bachelor's degree
in Business Administration, Economics, Statistics, or a related field (Postgraduate degree preferred).

•
5–8 years
of experience in market research, customer insights, or Voice of Customer programs.

• Proven experience managing government or enterprise research accounts in Saudi Arabia.

• Solid understanding of
quantitative and qualitative research methodologies, survey design, and data analytics.

• Demonstrated ability to manage multiple research projects and coordinate cross-functional teams.

• Excellent presentation, communication, and stakeholder management skills (Arabic & English).

Key Skills & Competencies:

• Client relationship management within research settings

• Quantitative & qualitative research design

• Data interpretation and insight storytelling

• Project management and team leadership

• Analytical and structured problem-solving

• Proficiency in PowerPoint, Excel, and data visualization tools

Success Indicators:

• High client satisfaction and retention rates

• Timely and accurate project delivery

• Insightful and actionable research reports

• Strong team collaboration and analytical performance

• Positive feedback from clients and internal stakeholders

What You Can Expect From Us:

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience

• 94% of our employees feel included and have a sense of belonging

• 94% of employees trust their manager

1. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

2. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

3. A comprehensive focus on flexibility, wellness and result orientation in operation

4. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

5. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

6. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you