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Senior ServiceNow Administrator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Skillspark Full time

Summary

We are seeking a Senior ServiceNow Administrator who will also serve as a Lead in implementing and supporting ServiceNow systems in Riyadh. This role involves hands-on management and guidance of junior members while ensuring platform stability and performance.

Responsibilities:

  • Act as the Lead ServiceNow Administrator, owning day-to-day platform administration and governance.
  • Configure, administer, and maintain ServiceNow modules such as ITSM, CMDB, Incident, Problem, Change, and Request Management.
  • Lead platform enhancements, upgrades, and release management activities.
  • Oversee user access, roles, groups, and data integrity across the platform.
  • Provide technical guidance and mentoring to junior ServiceNow administrators and developers.
  • Work closely with business stakeholders to gather requirements and translate them into ServiceNow solutions.
  • Ensure best practices, standards, and compliance with ServiceNow governance.
  • Troubleshoot complex platform issues and coordinate with ServiceNow support when required.
  • Monitor system performance and ensure high availability and reliability.
  • Prepare and maintain technical documentation and operational procedures.

Must Haves:

  • Extensive ServiceNow experience with strong hands-on administration background.
  • Proven experience in a Senior or Lead ServiceNow Admin role.
  • Strong knowledge of ServiceNow architecture, workflows, business rules, UI policies, and integrations.
  • Experience supporting enterprise-scale ServiceNow environments.
  • Strong communication and stakeholder management skills.

Nice to Haves:

  • ServiceNow Certified System Administrator (CSA) – mandatory or strongly preferred.
  • ServiceNow Certified Implementation Specialist (ITSM) – nice to have.