ServiceNow Consultant

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia 700apps Full time

Responsibilities:

  • Engage with clients to understand their business processes and IT requirements to deliver tailored ServiceNow solutions.
  • Lead workshops and discussions to gather requirements and translate them into functional specifications.
  • Design, configure, and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog management.
  • Develop workflows, business rules, UI policies, and components using ServiceNow scripting languages.
  • Provide training and support to end-users and client teams to enhance platform adoption.
  • Perform system upgrades and maintenance, ensuring best practices in ITSM are adhered to.
  • Collaborate with cross-functional teams to deliver seamless integrated solutions.
  • Stay current with ServiceNow updates, features, and enhancements to provide proactive solutions.
Desired Candidate Profile

Bachelor s degree in Computer Science, Information Technology, or a related field.

  • Proven experience as a ServiceNow Consultant or Developer, specifically in implementing ITSM modules.
  • Strong knowledge of ITIL frameworks and best practices.
  • Experience with ServiceNow development including scripting, business rules, and workflow.
  • Exceptional analytical and problem-solving abilities.
  • Excellent interpersonal and communication skills to work effectively with technical and non-technical stakeholders.
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Systems Administrator, Certified Implementation Specialist) are a plus.
  • Ability to manage multiple projects and deadlines effectively.

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