Technical Support Officer

1 week ago


Riyadh Saudi Arabia Saudi AZM Full time 30,000 - 60,000 per year

A Technical Support Engineer will research,diagnose, troubleshoot, and resolve customer issues in an accurate and timelymanner. You will be responsible for working with different systems, software andfollow standard procedures to escalate unresolved issues to appropriateinternal departments.  ​ Requirements BS degree inInformation Technology, Computer Science or equivalent Proven workingexperience in enterprise technical support, IT support or as a technicalengineer In -depth knowledgein the product that the technician is supporting.Strongproblem -solving skillsExcellent client -facingskills Excellent writtenand verbal communication skills Excellent Englishlanguage (written/speaking) Take ownership ofcustomer issues reported and see problems through to resolution  Research,diagnose, troubleshoot and identify solutions to resolve customer issues Follow standardprocedures for proper escalation of unresolved issues to the appropriateinternal teams Provide prompt andaccurate feedback to customers Ensure properrecording and closure of all issues Prepare accurateand timely reports Document knowledgein the form of knowledge base tech notes and articlesFollow the SLA forissues with respect to the severity. BenefitsAutonomy over your your work Flexible working environment Employee -centric policesVIP medical insurance Learning and development opportunities  


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