Technical Support Engineer

2 days ago

Saudi Arabia ALANTECH IT SOLUTIONS PVT LTD Full time 120,000 - 240,000 per year

Job Description: Technical Support Engineer (Onsite – Client Location, Saudi Arabia)Position Summary

We are seeking a skilled and customer-focused Technical Support Engineer to provide onsite technical support at our client's location in Saudi Arabia. The engineer will be responsible for troubleshooting, installing, maintaining, and optimizing the client's IT systems, ensuring high availability, performance, and reliability. This role requires strong communication skills, hands-on technical expertise, and the ability to work independently in a fast-paced environment.

Key ResponsibilitiesTechnical Support & Troubleshooting

  • Provide L1/L2 technical support for hardware, software, and network-related issues.
  • Diagnose and resolve incidents in line with SLAs.
  • Perform root-cause analysis and recommend long-term corrective actions.
  • Escalate complex issues to vendors when required.

System Maintenance & Operations

  • Install, configure, and maintain desktops, laptops, servers, printers, and peripherals.
  • Assist with patch management, updates, and system optimization.
  • Monitor system performance, connectivity, and security alerts.

Client Interaction & Service Delivery

  • Serve as the primary onsite technical contact for the client.
  • Provide clear communication and updates regarding incidents and resolutions.
  • Maintain outstanding customer satisfaction and professional conduct.
  • Document issues, solutions, and maintenance activities.

Network & Infrastructure Support

  • Basic troubleshooting of switches, routers, access points, and firewall connectivity.
  • Support cabling, network upgrades, and small-scale deployments.
  • Ensure proper configuration backups and compliance with IT policies.

Operational Tasks

  • Manage asset inventory and update records as systems are deployed or replaced.
  • Support new user onboarding (device setup, access provisioning).
  • Assist with periodic audits and compliance checks.
  • Provide onsite support during planned maintenance or project rollouts.

Required Qualifications & SkillsEducation & Experience

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2–5 years of hands-on technical support or IT operations experience.
  • Experience working onsite with enterprise clients is a plus.

Technical Skills

  • Strong knowledge of Windows OS, Microsoft 365, and basic Linux.
  • Experience with Active Directory, DNS, DHCP, and user management.
  • Familiarity with networking fundamentals (TCP/IP, LAN/WAN, VPN).
  • Experience with service desk tools (e.g., Jira, ServiceNow).
  • Basic knowledge of virtualization technologies (VMware, Hyper-V) is an advantage.

Soft Skills

  • Excellent communication and interpersonal skills.
  • Arabic speaking is an added advantage.
  • Problem-solving mindset and attention to detail.
  • Ability to work independently and manage time efficiently.
  • Strong customer service orientation.

Other Requirements

  • Must be willing to work onsite full-time at the client location.
  • Availability for after-hours or weekend support when necessary.
  • Valid transferable Iqama or willingness to relocate to Saudi Arabia (if applicable).
  • Fluent in English; Arabic is a plus.

Benefits

  • Competitive salary and allowances.
  • Health insurance.
  • Annual leave and paid holidays as per Saudi labor law.
  • Professional growth opportunities.

Job Type: Full-time

Pay: ﷼7, ﷼12,000.00 per month

Work Location: Remote

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