Sales & Reservation Officer

2 days ago

Khobar, Eastern Province, Saudi Arabia Baheej Full time

JABA
is a destination management company (DMC) fully owned by Baheej, dedicated to curating unforgettable experiences in Saudi Arabia. Our vision is to be the leading community for like-minded dreamers, explorers, and outdoor enthusiasts who are passionate about discovering the Kingdom's wonders.

With a commitment to adventure, education, and sustainability, JABA offers innovative experiences that blend thrill, learning, and enjoyment, providing top-tier equipment and expertise. Join us in revolutionising the travel industry and delivering unforgettable, purpose-driven experiences.

Job Summary:
We are seeking a detail-oriented and customer-focused Reservation Officer for Tour Operations to join our team. The ideal candidate will manage and coordinate tour reservations, ensuring a smooth and efficient booking process for our clients. This role requires excellent organizational skills, strong communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:


• Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.


• Respond promptly to reservation requests via phone, email, and online booking systems.


• Provide accurate and detailed information about tour packages, itineraries, and pricing.


• Maintain and update the reservation system with current availability, bookings, and client details.


• Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.


• Process payments, issue invoices, and manage financial transactions related to bookings.


• Resolve any booking issues or discrepancies in a timely and professional manner.


• Keep clients informed about any changes or updates to their reservations.


• Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.


• Collect and analyse customer feedback to identify areas for improvement in the reservation process.


• Assist in developing promotional offers and marketing strategies to boost tour bookings.


• Stay updated on company policies, industry trends, and new tour offerings.

​
Qualifications:


• Bachelor's degree in tourism, hospitality, business administration, or a related field.


• Minimum of 2 years of experience in a reservations or customer service role, preferably in the tourism industry.


• Proficient in reservation software and MS Office applications.


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Attention to detail and accuracy in data entry and financial transactions.


• Ability to work flexible hours, including weekends and holidays.


• Customer-focused attitude with a proactive approach to problem-solving.


• Fluency in English and Arabic; additional languages are a plus.

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