Customer Relation Officer

1 week ago

Khobar, Eastern Province, Saudi Arabia Al-Wisam Company Full time 120,000 - 240,000 per year

Customer Relations Officer / Customer ServiceLocation: Khobar, Saudi ArabiaIndustry: Café , Restaurant , Bakery , Pastry ">careers">careersPosition Summary:We are seeking a dedicated and enthusiastic Customer Relations Officer / Customer Service professional to join our team at our café in Khobar. The ideal candidate will play a crucial role in ensuring excellent customer experiences, promoting a positive atmosphere, and handling customer inquiries and concerns with professionalism and warmth.Key Responsibilities:Greet and welcome customers as they enter the café, creating a friendly and inviting atmosphere.Address customer inquiries, provide menu recommendations, and ensure customer satisfaction throughout their visit.Resolve customer complaints or issues in a calm and effective manner.Handle customer orders, ensuring accuracy and timely service.Process payments and issue receipts in accordance with café policies.Maintain cleanliness and organization of the café area, ensuring a comfortable environment for customers.Ensure the café runs smoothly during peak hours by coordinating with team members and managing customer flow.Promote café specials, loyalty programs, and events to customers.Handle customer feedback and follow up with management to ensure continuous improvement of service standards.Keep track of customer preferences and build strong relationships to encourage repeat business.Assist in inventory management and ensure stock levels are adequate.Qualifications:Previous experience in customer service or the food & beverage industry is preferred.Strong communication skills in both English and Arabic (knowledge of additional languages is a plus).Friendly, outgoing personality with excellent interpersonal skills.Ability to stay calm and professional under pressure.Problem-solving skills and ability to think quickly on your feet.Must be punctual, reliable, and a team player.Basic computer skills and experience with point-of-sale (POS) systems.Working Place:Khobar, Saudi Arabia Department : Customer Relation Officer

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