Assistant Manager

2 weeks ago

Saudi Arabia Apparel Group Full time 40,000 - 80,000 per year
Description

Position purpose

  • Assist in achieving business results of own restaurant in terms of revenue and profits achievement, customer attraction and satisfaction, operational excellence, and enhanced people capability

Key activities

Financial Excellence

  • Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs. 
  • Prepare data for producing daily, weekly, and quarterly financial reports. 
  • Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure. 
  • Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.)

Guest Obsession

  • Talk to customers to get first time impressions and build lasting business relationships.
  • handle guest complaints and escalate cases to senior management if the situation warrants

Operational Excellence 

  • Properly place food and non-food materials requisitions using stock management system
  • Abide to restaurant operating hours based on venue and legal requirements
  • Monitor controllable costs and strive to achieve required financial objectives
  • Build robust partnerships and / or networks with key governmental and business bodies or institutions 
  • Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects
  • Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels 
  • Periodically dissect products performance and recommend new ways to improve current performance, i.e., suggestive selling
  • Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins
  • Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates
  • Follow up cleaning schedules to ensure availing clean and sparkling facilities
  • Maintain the restaurant official documents and staff files in a safe place
  • Follow company regulations in handling daily sales and end of day procedures
  • Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum.

People Management

  • Replace restaurant manager in vacations and emergencies
  • Conduct "on the job exposures" to interested candidates and answer queries 
  • Assess performance of the team and construct development plans
  • Ensure all restaurant team members are certified and constantly trained on all aspects of the operations; perform certification and provide feedback as needed.
  • Provide encouragement and support to staff to enhance the right working environment 

Compliance 

  • Ensure compliance with company policies and procedures (including health and safety policies), local rules and regulations
  • Recommend policies updates
  • Clean Shaven & Grooming Adherence

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